"Pretty good once contact was made properly"

"My experience with Joe was very good. He answered all of my questions and didn't mind when I asked so many. He was very courteous and helpful and I got a great deal on my new product."

"very good and friendly.And I still looking for more saving on my Bill.Thank you for your services. ]"

"My experience with Star Tex has been good. I will be a customer with them as long as they are around. The service is great, and the opportunity to pick the electrical service that is good for me is also very good. All good!"

"StarTex customer for many years--would be nice to talk with Texas reps, not Baltimore/Constellation."

"Horrible company- awful experience for the past few years- leaving when my contract ends"

"I am been client for this company for many year . I was very happy with the service until the past 2 months my light bill was ridicules higher compare to all those years. I know the company is over charging me but I didn't have another choice than paid because I need the service. I understand that nobody is going to resolve my issue or returning my money but I just wanted to express my frustration. Thank for taking your time to read it"

"very good experience with STARTEX: fast, efficient and to the point"

"They were unable to allow a 1.79 balance to carry forward to the next bill to avoid interruption of service."

"I have been with Startex for years and always been happy with my experiences as far as pricing and customer service. That's why I'm still with them."

"Not the best.Horrible, in fact. Online indicating that bill due 3/22. Yet power was turned off on a week earlier. When I logged on to see what was going on with my account indicated that bill was due by 3/22... There was NO indication on my account online that disconnection order was pending. Customer rep indicated that it was sent via mail which i am yet to receive. I don't understand why in 2018 that the technical capability isn't there to ensure that the status of an account is accurate online. Important communication should NOT be communicated by mail, especially when no tracking of delivery is not included. I get tons of marketing materials via email but NO communication on a pending disconnection notice!. Just UNACCEPTABLE. It feels like disconnection is a tactic to collect other fees...Just not right!"

"The experience with your live person was pleasant but your site was the cause of the call in the first place so address the issue of dropping the client and it might reduce your one on one calls that are needed to follow up on the system generated error messages."

"My representative was quick to offer me a fix for my issue."

"Place overcharging customers on hiatus which initiates better customer retention, increases the value of StarTex as a carrier and have more reps that have a clear understanding of the primary language of the United States of America."

"I have been with Startex for 4 years. But since they have been unable to resolve the issue with the new website so I can pay my bill online, I will have to change companies when my contract is up."