"Yet again I am disappointed with the shipping and service from store supply! This time last year when I placed a larger size order, I had several issues and was even called by the manager and assured that wasn't normal for them and they would make it right. I was grateful and believed that was true. They did replace several boards that arrived broken and gave me a partial refund, however, they shipped them to the wrong address (even after confirming the correct address over the phone). Because they arrived at my business address (which hadn't opened yet), no one was there to accept them and they were left in the rain for days! So, I am afraid that this is the norm for them or at least ALL of my orders! This time, not only did they remove half my address on the shipping label, but my order also wasn't expedited when I had paid additional for it to arrive in 1 day. They guarantee if you order by 3:00 pm EST, it will ship that day - not true either! I ordered Thursday and I had items not ship until Saturday. When I received tracking it stated 2 packages in one tracking number, but I only received one. I called FedEx to open a case to no avail. So, I then called Store Supply because most of my order was still MIA. Customer Service states that there was only 1 packing in the tracking number and it was a glitch in the e-mail communication stating "package 1... package 2." However, based on the size of that box, there was NO WAY all of my order would have fit inside. I was offered a refund on the expedited shipping, however, they only refunded half, so I even had to follow up again with them about that as well.


I keep giving them my business and I am not sure why. Every order within the last year has been horrible and I will think twice about the next order! "

"I purchased 4 female white plastic molds & only 3 hooks were shipped with them. I called & had to leave a message, and i left a very detailed message about what I needed.... which was to please ship 1 more hook. They called back & left me a voicemail asking how many I needed. I called back again & got a person who took 25 mins to fin d my account & the reason I was calling only to tell me the hooks were on Back order. I don't know if I'll ever get my missing hook!!!"

"I found your product to be as advertised. The amount of time it took to get my order was satisfactory.

The only thing I struggle with is the cost of shipping as the bags themselves are (although I'm sure fairly priced), are a bit out of reach for me. I don't know how often I can afford to order. I definitely plan on saving as much as I am able to order more.

Thank yo for your interest in my opinion.

Satisfied Customer
"

"Unfortunately, the items did not ship as noted during check out. I didn’t have all the items to display my merchandise at the pop up event. The items came a while week later. This was my first time shopping here, I know next if I have to purchase here to do so a month in advance. "

"I have ordered bags that have been backordered for over a month, still no bags pr updates. In another order: Ordered 5 racks, got 3 of them, then 2 days later got the other 2. In that same order I also ordered 300 hangers, I’ve only received 50, with no updates on the other 250……. Total mess. I’ve shopped at store supply for my business for 8 years, not sure what is going on, but updates need to be more clear. "

"I paid an insane amount for shipping for the items not even to be here on time"

"They got paid, price is OK. Delivery of products is unacceptable and no help if you call Store Supply Warehouse customer service. Appointment for Estes has come and gone only to be told maybe Tuesday...maybe Wednesday. This is our last purchase from Store Supply Warehouse. As a buyer, thought you should know.
Order Number: S5B3DZUC"

"I am very happy with my order, good quality. Will reorder more when needed."

"Ordering was quick and easy ,received it in 3 days, sign is nice and bright "

"Easy to order. Products high quality and great price. Delivery was quick and as promised. "

"My rateing for store warehouse awesome however the shipping experience not so good . I have three display cases broken glass everywhere . I feel the shipping company was not careful with these cases . I dont even want it anymore cause there broken . "

"I've never ordered from this vendor before, but I'm so glad I found them! Best price for bulk gift boxes, items are better than my last order from other vendors, shipping was very reasonable, and I got tracking alerts. This is my new jewelry box source from now on!"

"Store Supply Warehouse is the place I look to for all my shop supplies. I ordered grids, waterfalls, and hooks. The shipping cost was very cheap, and the items were reasonably priced. And although I would have appreciated knowing packages were arriving at different times, both packages arrived in a timely manner. "

"I got exactly what I wanted. Everything I ordered looks fabulous. I’m super happy with my order. "

"I pre-ordered gridwall legs that were on backorder: not only did they arrive early, but they were beautifully packed and in great shape. Customer service was kind and helpful in answering my questions. "