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Product & services pricing
4.38/5
Chance of future purchase:
4.00/5
Shipping & packaging:
4.75/5
Customer service:
2.09/5
Return/Replacement policy:
5.00/5


Verified
5/5

2020-01-12

Fast, efficient and free shipping of accessories!

"Ordered extra accessories for my car. Orucs was good and it shipped quickly and free!"


Verified
5/5

2019-11-05

Great service and parts

"Matched parts on my 06 Outback perfectly with quick delivery"


Verified
5/5

2019-10-12

Excellent service.

"Excellent, professional, same day service. I recommend it for everyone."

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Verified
5/5

2019-10-09

STI Purchase

"Most of the inquiry and pricing was done over the internet via email, at the dealership, everything was straightforward, the staff was great, no surprises, a great experience and a great price too. Have ordered some accessories since then, purchased over the internet via Subaru.com picked up at Suburban, save shipping costs and get 10% discount, staff at Suburban was great, efficient and got me going fast, great deal!"

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Verified
5/5

2019-10-02

Online Parts

"Parts were easy to order online and were available for pickup next day."

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Verified
5/5

2019-09-10

A trusted name delivers with online service.

"My experience was excellent. I was kept aware of the progress of my order every step of the way. And the parts ordered were cross-checked to the VIN of my car to ensure I had ordered the right part. No parts big chain parts stores can do that. Shipping was very fast and reasonable and I will use Suburban Subaru again in the future because there is nothing better than Subaru parts for my car. Thanks for the great service. "

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Verified
5/5

2019-08-14

Always ships fast

"Parts from Suburban Subaru are always shipped fast. They always try to find any part that is listed. Communication is great. Always start here and usually end here."

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Verified
5/5

2019-07-14

Good Parts Department

"I was a dealership parts guy for many years so I know the business very well. Always had good experiences with Suburban's Parts Department. I had just one experience with the Service Department for a recall that was "just OK". Other than that I have always been just a parts customer."

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Verified
5/5

2017-07-19

The BEST resource for Subaru Parts!

"These folks always deliver the goods. They make it easy to find the parts you need, for your particular car. Our local dealers seem to struggle to find the right parts for my '06 WRX, Never seems to be a problem with these folks. Aces all the way."

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Verified
5/5

2017-05-16

Easy pickup

"I ordered my part online and picked it up the next day. Very easy."


Verified
5/5

2017-04-03

Excellent service

"Ordered a special part that wasn't in stock. They let me know right away. Very happy with prices and overall shipping experience. Items came well packaged. Will be using them again for sure!"

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Verified
5/5

2017-01-24

Fast, attentive service, unbeatable prices and an easy to use parts catalogue

"Suburban Subaru is easily the best online Subaru parts counter I've ordered from. They really care about all orders, big or small, and carefully cross-check each component on my orders. When a part is hard to find, they put in the time to check all the potential warehouses where it might be available. It doesn't hurt that their rates are some of the best around, or that they're lighting quick to ship. Thanks! "

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N/A

Verified
5/5

2016-05-26

"........................................................................."


Verified
5/5

2016-02-10

Got me into the hot seat.

"After dealing with another Subaru dealer I found Suburban Subaru on line and ordered some parts from their website. They were extremely helpful supplying the parts and technical assistance and diagrams to help with the installation from both their parts department and their service techs."


Verified
5/5

2016-01-20

Good service, fast delivery

"Ordered items on Sunday and had them Wednesday. Process was pain free and prices were the lowest I could find.

One minor issue is their website is not user friendly. I had to search for my parts on another site and enter the part number in Suburban's website to find the correct one. While I could find the parts there were too many confusing options to pick out the correct part.
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