"Long story short, I received the wrong part and supply.com ended up stealing my money. Based on my one interaction, the company is crooked. I recommend taking your business elsewhere. "
"My item was supposed to arrive on Thursday—it Hasn’t even shipped yet and i can’t get in touch with anyone as their phone goes right to an automated message that doesn’t allow you to leave a message. I’m less than thrilled with them thus far."
"The website shows multiple items in stock, but it’s been over a week and my order shows “waiting for fulfillment”. Bought here for in-stock, next business day free shipping, but should have just let my supply house order it in.
They are pretty quick to charge your credit though. If it doesn’t ship in the next few days, probably dispute the charges and go elsewhere. They are worth losing a client."
"i needed a new fill valve and flapper for my 1997 model year kohler toilet and supply.com had everything i needed to get the repair done. not only that they offered me fast next day shipping to for southern California customers."
"website easy to navigate and was kept up to date when delivery was coming"
"2 day shipping on a product that everywhere else was weeks out. Thank you. "
"Had part I needed at reasonable price. Not impressed with lack of photo, but part was exactly what it should have been. Shipping time lengthened by Covid situation, I assume, so plan ahead!
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"Product arrived quickly and well packaged. Haven’t installed it yet, so hoping that is just as good. "
"Best selection, best price, super fast shipping !"
"I needed a pat fast and they had what I needed and said it would be here on time. Just in case, I called after I placed the order. Their customer service answered in less than 2 minutes (a record during the Covid thing). They were courteous, fast, and professional. My ordered my part on Friday and got it early Monday morning.
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"Great Service and fast delivery"
"Ordered hot water heater on 6/9/20 and was delivered by semi-truck on 6/12/20 - box was in pretty bad shape but looked ok enough. The driver told me to inspect it when I got it back to my office and inform the company if there were any damages. He specifically made a big deal of writing "subject to inspection" on the paperwork he faxed back to his company. It was IMPOSSIBLE to open and inspect the item at the time of delivery. Supply.com said to inspect and report within 24 hours. But this was a Friday, so within 24 hours would land on a Saturday when no one was working. Sure enough, I got the hot water heater back to where I could inspect it at my office and it was dented BADLY on the tops and sides - dents bad enough that it would have had to be dropped HARD. The reinforced metal ring around the top of the heater was smashed in by about 1 inch. So I contacted my so called "Account Representative" at Supply and being a weekend, no one was there so I left a detailed message and email with photos of the damage attached. Monday came and no one contacted me, so I called again. Straight to voicemail. Tuesday came, so I called the main number, got an actual person but they refused to help me directly and instead forwarded me AGAIN to my account rep who won't under the phone so...straight to voicemail. This is when I started to get mad. Emailed her AGAIN and finally got a response on 6/16/20 saying the following:
"Thank you for sending this over, and I do apologize for the inconvenience. I have reached out to the freight carrier to report damages – as well as reporting this to my own departments. I should have updates and information regarding how to resolve this situation by tomorrow morning."
Well, "tomorrow morning" came and went. Nothing. The next day came and went. Nothing. No emails, no phone calls. Not even a courtesy message to say they were still working on it.
So I contacted the shipping company directly and they had never even heard from Supply about any of this, which tells me that nothing had happened and they were just wasting my time. Meanwhile I have a hot water heater that can't be installed in a customers home and the customer is getting angry and this whole situation is making me look bad.
I filed a claim with the shipping company directly, but STILL NO RESPONSE from the Supply rep about anything regarding this case or any indication they will try to make it right. So I'm at a loss as to what to do. If all else fails, I will be forced to do a chargeback with the credit card company, which I am leaving as a last resort only if nothing else works to remedy this situation."
"Exactly what I needed . Fast shipping. Couldn't be better."
"Robyn W. and Supply.com have provided us with excellent customer service and pricing for a long while. We have come to depend on Robyn's expertise and efficiency. Supply.com is our go-to plumbing supplier because of its knowledgeable staff, variety of lines, product offerings, helpful returns/support, contractor pricing and free shipping that allows us to be competitive."
"I found the exact item I needed at a lower price then anywhere else. Sprayer for an older style Grohe LadyLux faucet, fast shipping, great price!!"