"Easy , simple transaction "
"Happy with the experience. Their service/ shipping was prompt and accurate. "
"Easy order, fast delivery, recommended products."
"This was the only place I could find this size pad and it arrived really quick."
"Delivered as ordered & on time"
"They’ve been on time every time. Items have been described well and accurate. "
"I have ordered a few miscellaneous items in the past. My last order was over $ 2K in tubing, fittings, pump and RO system. All items, save one, were delivered within three days of date of order. The one outlier is the pump that must be drop-shipped by the manufacturer, which is fine as it is the last item I need to install.
I impressed with the quality, selection and service that I have experienced with Supply House, and will continue to use them as a valued supplier."
"Fast shipping and happy with purchase "
"Had a hard time finding the part that I needed until someone recommended you. Found what I needed, ordered it and got it in less than a week. Thank you so much! "
"Product has not been delivered as told"
"I ordered some grout and it was out of stock. I was advised when it would be back and was asked if I still was interested. I was and received notification when it was in stock and the product was sent out. Would highly recommend Supply House."
"This is my first purchase from them and I am so happy with them products and services: they have great products with price and fast delivery! I will use it again. "
"Had the exact parts I needed for my hvac system at a tiny fraction of what my a/c company charges and I don't have to worry about cheap knockoffs from the big online shopping place. Shipping was cheap and I still got them very fast."
"Filters arrived quickly without any damage."
"Received a pump that leaked, so it had to be returned. It happens and is completely understandable. Had to ship back, but the replacement process did not even start until the original pump was received. Took a very long time to get my hands on. Obviously needed pump quickly or I would not have ordered."
“Hello,
Thank you for reaching out with this review. We appreciate your feedback regarding our return policy as we understand how this could be frustrating. Our current policy if a return is created, a replacement would be created once the material is received into our warehouse. In the event you need the replacement issued sooner, please don't hesitate to reach out to us so we can check further into it and try to assist as best we can! We would be happy to check into the matter if an exception is needed to be made.
We sincerely apologize for any inconvenience you may have experienced. If we can try to assist further, please feel free to contact our customer care team at 1-888-757-4774 or chat online under “Contact & Support” on our website.
Thank you,
Danielle D.
SupplyHouse.com Team”
"parts were easy to find and were here the next day! "
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:
“Hello,
Thank you for reaching out with this review. Upon review, we see that your order was delivered a day after the original expected delivery date. We're so sorry for the unexpected delay with your order as we understand the importance of receiving your orders as quickly as possible. We will be processing a refund on your shipping cost due to the inconvenience experienced. This should be processed within 1-3 business days. Once this has been processed, you will receive a refund confirmation email.
We apologize again for the inconvenience this has caused. If we can try to assist with anything else, please don't hesitate to reach out to us at 1-888-757-4774. We would be happy to help!
Thank you,
Danielle D.
SupplyHouse.com Team”