ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.14/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.38/5
Customer service:
4.21/5
Return/Replacement policy:
4.21/5
Featured Review


Verified
5/5

2024-08-09

Great buying experience, highly recommend

"Ordered on Sunday, UPS delivered Tuesday morning, less than 48 hours, good deal, super fast shipping. Thank you! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-08-09

Excellent Experience

"1) Exact replacement parts
2) Cheaper than other sources
3) Overnight shipping (Parts arrived the next day)
Says it all.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-08-09

All American Renovations & Mechanical SVC

"As usual -
Excellent product !
Excellent service!
Excellent timing !
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-08-09

Super fast shipping!

"I received my order the next day! Love it! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
2/5

2024-08-09

Sent wrong product

"The product that I ordered was not
The product in the box it was tampered with push to connect valves were switched for crimp to connect
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-08-16
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello,

Thank you for reaching out with this review. We greatly appreciate that you have taken the time to provide a review on our business so we can improve for the future. We sincerely apologize for the inconvenience you experienced on your recent order with us. We strive for accuracy in all orders so we thank you for bringing this to our attention as this is not the level of service we seek to provide. I see that a return was set up, and hope the process went smoothly. If you need any assistance, please let us know and we would be happy to help!

Again, we sincerely apologize for any inconvenience this may have caused. If you have any questions feel free to contact our customer care team at 1-888-757-4774 or chat online under “Contact & Support” on our website.

Thank you,
Danielle D.
Supplyhouse.com Team”


Verified
5/5

2024-08-09

2nd call excellent

"1st call said didn't have what I needed & have ordered 3 times before. I decided to call back & make sure & 2nd call was great & man fixed me up with everything I needed. Great man & service. Wish I had kept his name."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-08-09

Excellent experience

"Great price , great service"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-08-09

INSTALLATION INSTRUCTIONS

"THE INSTALLATION INSTRUCTIONS COULD NOT BE BETTER THANK YOU FOR THE FAST DELIVERY AND GREAT PACKAGING."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-08-09

Almost a perfect fit.

"I bought my house a few years ago and it was built in the 60’s. There is several registers that are funky looking. I just redid my bathroom and took off the registers and it was a homemade version and it was twice the size of the opening. I couldn’t find anything close at the big box stores so I looked online and found it here. It looks amazing and almost the exact size. The only thing I can complain about is it’s a little pricey. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-08-09

Very good. Super fast shipping and product worked

"Great service. Got part next day and worked "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-08-09

Awesome Support to Find Correct Part

"The SupplyHouse team was incredible. Quick response to get the correct part for my Daikin Multisplit. Saved me hundreds of dollars compared to my local Daikin supplier. Keep up the great work!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2024-08-09

Do not have my order as promised

"Was promised to arrive today but my delivery yet"


Rep reply posted 2024-08-16
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello,

Thank you for your feedback as we are always looking to improve.

We sincerely apologize for any inconvenience caused by the delivery timeframe as the package experienced an unexpected delay during transit. We understand the importance of receiving orders as quickly as possible and we apologize that we fell short in this instance.

If we can try to assist with anything else, please don't hesitate to reach back out to us at 1-888-757-4774 or via live chat on our website linked here: https://www.supplyhouse.com/sh/control/contactUs

Thank you,
Danielle D.
Supplyhouse.com Team ”


Verified
5/5

2024-08-09

Excelente

"Muy rápido y un excelente servicio calidad precio"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-08-09

Easy purchase. Really fast delivery

"Reasonable prices. Quick delivery. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-08-09

Awesome quality

"Fast shipping and good quality packaging. Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases