"Easy , simple transaction "
"The representative helped me return an incorrect purchase I'd made and researched the correct part number for the item I needed."
"Fast shipping and great prices!"
"All handled well- from beginning to end."
"The order I made online was easy and it came in correct and delivery was very prompt. Thank you."
"Bought a gas regulator and a backflow valve because they were cheaper than J and H but the 3 day shipping was a huge a plus"
"My plumber left me without a Cleanout plug. I was worried about escaping sewer gases. Supply house.com site offered me several replacement options. Since I am just a naive homeowner, I appreciated to be able to obtain advice by calling directly to make the most suitable choice. The item was sent on its way in a minimum of time and will arrive tomorrow. I am looking forward to ordering other items as the need arises."
"As always, prompt delivery "
"Veryfast delivery, great pricing"
"Ordered air gap and received in 3 days "
"Easy to order on line. Found the item I needed"
"UPS delivered this evening. Ordered on line with no problem. I ordered 2 16x20x4 merv multi pleated panel filter. Both arrived in large box with lots of bubble protection but both filters were dented and pleated area smashed"
"needed new square o ring for my water filter, they hooked me up with the right one and it fit like a glove!"
"After I opened the box, one of the heater elements was loose and the package was torn. I surmise that this was an item that was returned and then sold and shipped to me. I’m flabbergasted with this pathetic and flagrant violation of customer service. "
“Hello,
Thank you for your feedback, we appreciate that you have taken the time to provide a review on our business. We apologize for the inconvenience you experienced on your recent order with us. We strive to package and ship our products as securely as possible to ensure they arrive in the best condition to our customers but unfortunately sometimes damages do occur during shipping. We appreciate you bringing this to our attention as we are working to iron out any issues with packing the orders and shipment issues overall.
Again, we sincerely apologize for any inconvenience this may have caused and for the condition you received your order in. If you need any assistance with having a return for replacement or refund set up, or if you have any questions feel free to contact our customer care team at 1-888-757-4774 or chat online under "Contact & Support" on our website.
Thank you,
Danielle D.
Supplyhouse.com Team”
"Box was delivered ripped open one end, items weren't wrapped, just thrown in together scratching one section. Bubble wrap was rolled up and stuffed in edge of closed end. No invoice or packing slip. "
“Hello,
Thank you for your feedback, we appreciate that you have taken the time to provide a review on our business. We apologize for the inconvenience you experienced on your recent order with us. We strive to package and ship our products as securely as possible to ensure they arrive in the best condition to our customers but unfortunately sometimes damages do occur during shipping. We appreciate you bringing this to our attention as we are working to iron out any issues with packing the orders and shipment issues overall.
Again, we sincerely apologize for any inconvenience this may have caused and for the condition you received your order in. If you need any assistance with having a return for replacement or refund set up, or if you have any questions feel free to contact our customer care team at 1-888-757-4774 or chat online under "Contact & Support" on our website.
Thank you,
Danielle D.
Supplyhouse.com Team”
"Fast delivery, great price. "
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:
“Hello,
Thank you for reaching out with this review as we are always looking to improve. We deeply apologize for the inconvenience you experienced on your recent order with us. We strive to package and ship our products as securely as possible to ensure they arrive in the best condition to our customers but unfortunately, sometimes damages do occur during shipping. We appreciate you bringing this to our attention as we are working to iron out any issues with packing the orders and shipment issues overall.
Again, we sincerely apologize for any inconvenience this may have caused and for the condition you received your order in. If you need any assistance with having a return for replacement or refund set up, or if you have any questions feel free to contact our customer care team at 1-888-757-4774 or chat online under "Contact & Support" on our website.
Thank you,
Danielle D.
Supplyhouse.com Team”