ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.14/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.38/5
Customer service:
4.21/5
Return/Replacement policy:
4.21/5
Featured Review


Verified
5/5

2024-07-04

Great Service!

"Fair price, quick turnaround, and exceptional after sale communications."

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-04

Filter

"Exactly what I needed. Fit is better than older filter!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
2/5

2024-07-04

Where's my other product that I purchased from you at the same time

"Got one of two where's the other one
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-07-16
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello,

Thank you for reaching out with this review as we are always looking to improve. We're so sorry to hear about the delay with your order as the second item was on back-order at the time the order was placed.

Upon review of your order, we see that the remaining material on your order has since been delivered. If you are still needing any further assistance, please don't hesitate to contact our Customer Service team at 1-888-757-4774 and we would be happy to further assist!

Thank you,
Danielle D.
SupplyHouse.com Team”


Verified
1/5

2024-07-04

NOT what you said it would be

"bucket only 16x12 NOT 18x22 and it's not perforated like advertised, I want what you say it is in your add, not what product you want to get rid of! I'm highly ****!!!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-07-16
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello,

Thank you for reaching out with this review as we are always looking to improve. We're so sorry to hear about the issues you encountered with your recent purchase as this is not the level of service we seek to provide. Upon review, we see that you have since been assisted and a replacement order was issued. We hope everything went smoothly with the replacement order.

If you need any further assistance, please don't hesitate to reach out to our Customer Service team at 1-888-757-4774 and we would be happy to make things right!

Thank you,
Danielle D.
SupplyHouse.com Team”


Verified
5/5

2024-07-04

great product pricing

"Great product pricing, huge selection, Supper fast shipping most reasonable shipping cost of anyone out there. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-04

Always there when I need something - now.

" Supplyhouse has been an affordable, reliable and consistent supplier providing quick and correct shipments every time. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-04

Great experience

"Part arrived in a couple days, couldn't even get it locally in that amount of time. Definitely will be shopping with supply house in future"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-07-04

Fast service-Great price!

"You just can't beat the price, service, and selection! Perfect replacement part."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-07-04

OTF FAN

"Best online shopping experience. Again!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-04

Great ordering experience

"Product in stock, able to add to order after it was placed, fast delivery. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-07-04

Superb and attentive

"Every person contacted listened and was helpful appropriately. Several different people especially Paisley. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-04

Quick delivery

"Ordered a part for my kitchen faucet. Showed up in two days.
It was the correct part. I had no problems.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2024-07-04

my item hasn’t arrived

"late arrival promised 7/3 and nothing yet"


Rep reply posted 2024-07-16
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello!

Thank you for reaching out and providing this review. We do apologize for the inconvenience you experienced on your recent order with us and that you had experienced any delays in your shipment. We understand receiving your material fast is important for you and we work hard to stay true to the lead times provided. We truly understand how this additional delay is very frustrating and we appreciate you bringing this to our attention as we truly care about providing our customers with the best possible service.

Upon review, we see that you have since been assisted accordingly. Again, we sincerely apologize for any inconvenience this may have caused to you. If you have any other questions or concerns regarding a recent order please feel free to contact our customer service team at 1-888-757-4774 or chat online under “Contact & Support” on our website.

Thank you,
Danielle D.
SupplyHouse.com Team”


Verified
1/5

2024-07-04

condensate pump!!

"i ordered vcmx model with blue base, was sent vcma with white base"


Rep reply posted 2024-07-16
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello!

Thank you for reaching out with this review. We sincerely apologize for the inconvenience you experienced on your recent order with us. We would be happy to assist you in creating a return for either a replacement or a refund for the material.

Please feel free to contact our customer service team at 1-888-757-4774 or chat online under “Contact & Support” on our website linked here: https://www.supplyhouse.com/sh/control/contactUs to discuss the return. We apologize again for the inconvenience this has caused and we hope to hear from you soon so we can make things right!

Thank you,
Danielle D.
Supplyhouse.com Team


Verified
5/5

2024-07-04

Well guy

"The hole process was very smooth. Had my tank in just a few days."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process