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Product & services pricing
4.13/5
Chance of future purchase:
4.27/5
Shipping & packaging:
4.34/5
Customer service:
4.19/5
Return/Replacement policy:
4.17/5
Featured Review


Verified
5/5

2024-10-03

Quick service

"Had part in stock and arrived in 2 days."

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Verified
5/5

2024-10-03

Always get what we ordered

"Been dealing with SupplyHouse.com for about 3 years. Never disappointed!"

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Verified
5/5

2024-10-03

What I ordered and on time!

"Price was right
Shipped and arrived quickly

What more can I say?
"

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Verified
5/5

2024-09-24

SupplyHouse delivers again!

"Some of the best prices I can find on name-brand plumbing products. I have ordered from SupplyHouse multiple times and will continue to use them as a source for great products, service, and prices."

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Verified
3/5

2024-09-21

Disappointed

"I ordered three different parts for my boiler, which I received in a timely manner. I got my parts installed and checked for leaks and all looked good. One week later I checked again and my temperature/pressure gauge was getting water in where you read the gauge. Luckily I had purchased a spare gauge for future use. I changed out the gauges and contacted the manufacturer that I had received a faulty gauge. I also watched the next gauge I had installed closely for leaking as well.
Store house was helpful in taking my complaint and I supplied the information they needed , but they had to pass it on to the next step. About two weeks later I received an email that they had made contact with the boiler manufacturer about the model boiler I had and said I should have purchased a different gauge which was listed as being for an electric boiler and mine is gas. They did say however that they would cover the gauge under warranty since the two were so Close to being the same.
I think they should have replaced the gauge because it was defective and was only in service one week. Why make a customer wait all that time to get a replacement for a gauge the was faulty. Luckily I made the repair prior to the heating season.
"

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Rep reply posted 2024-10-03
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello,

Thank you for reaching out with this review. We're so sorry to hear about the issue you experienced with this material and the delay in receiving a replacement. We understand that our process can be an inconvenience when you need an item immediately and we truly appreciate this feedback so we can try to improve this for the future.

If there's anything further we can do to assist you or if you have any other questions, please let us know at 1-888-757-4774. Your feedback is valuable, and we’re here to help.

Thank you,
Danielle D.
SupplyHouse.com Team”


Verified
5/5

2024-09-19

First Time Customer

"The entire process was quick and easy. Online ordering went smoothly. I received my order quickly and the price was reasonable. I highly recommend this company."

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Verified
5/5

2024-09-17

Easy to navigate website

"I needed a lockout on my heat pump for a final on my house, Suppy House had exactly what I needed and got the lockout and tool to me just in time for my inspection today. I pasted!
The website was easy to navigate and place an order.
"

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Verified
1/5

2024-09-17

This device dd not live up to the promise.

"I still expereince the same level of back draft through my exhaust fan. Item was installed as instructed, inline, sealed with proper HVAC foil tape and claps ensuring the proper flow direction was right. The cape simply does not "relax" enough to stop the movement of air."

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Rep reply posted 2024-09-24
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:

“Hello,

Thank you for reaching out with this review. We're so sorry to hear that you're experiencing issues with the device not performing as expected.

We would be happy to assist you in creating a return for refund for the material if this seems to be a defective item. Please feel free to contact our customer service team at 1-888-757-4774 or chat online under “Contact & Support” on our website linked here: https://www.supplyhouse.com/sh/control/contactUs to discuss the return.

Thank you,
Danielle D.
SupplyHouse.com Team”


Verified
5/5

2024-09-17

Super fast shipping and great price.

"Great service fast shipping fair price Not the first time I bought parts here and always fast fair service."

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Verified
5/5

2024-09-16

"Fast response and good quality "

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Verified
5/5

2024-09-13

Five star exellent

"It was a great experience. Everything went excellent and got the part on time just like you said it would. Thank you so much"

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Verified
5/5

2024-09-06

Grate

"Easy to other, had what I needed came fast when they said it would."

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Verified
5/5

2024-09-13

Awesome service

"I was pleased with the service and response time."

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Verified
5/5

2024-09-13

Piolet assembly

"Bought a piolet assembly for my hot water heater, put it on and it works great."

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Verified
3/5

2024-09-13

Sprinkler head sutoff

"Ordered on August 15th, said would arrive around September 6th. Then said they would arrive around September 20th. They did arrive September 12th. WOW. Ordered 5 shutoff caps from cheap sprinklers, they arrived in four days...


"

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