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Verified
5/5

2003-12-10

"Easy online ordering. Software arrived as advertised, fresh and fast. Highly recommend."

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Verified
1/5

2003-12-10

"Well, I ordered an OEM Compaq 5000-series mATX motherboard & 650mhz Duron CPU from these guys to fix a client's computer. Came DOA, although CPU was fine, so I called to get a RMA. No response to my phone-calls or emails. So couple days later, I went online and ordered another one hoping they'll credit me for the previous board. Then I called their retail store to follow up on that order to get next-day shipping ($25). Guy on phone said they'll look into the RMA, but will have to charge me full-price for the replacement until they can match up the orders. A month later, I still haven't gotten any reply.

I cannot recommend this outfits, even for the $10 savings over other places. It's just not worth the wasted time and effort.
"

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Overall quality of the company
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
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Web site reliability

Az_
Verified
1/5

2003-12-09

"This has been the worst online ordering experience I have ever had. I ordered a refurbished Mitsubishi Diamond Pro 1010 21" monitor from surplus computers on 9/8 of this year and it started acting up (turning green at random times)in october. I requested a NEC FE1250 22" Flat Monitor to be sent as a replacement and payed shipping $30 plus the full purchase price of the new monitor. My emails went unanswered for a long time and it took them until december 1st to get the monitor to me. When it arrived it too was defective. At first I couldnt get it to work at all then it came on the picture was too dark no matter what adjustments I made. The tech support has never answered my email and Im also still waiting for a reply on what to do with my 2 broken monitors now both of which I have paid for (Dec 9th)."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-12-08

"When i go to look for computer parts and accessories online, SurplusComputers is the first site i look at. I found that they have the best prices and a very good product. Even refurbished parts are like new. I love their newsletters, where i can find the best deals and the service is great, never had any problems with delivery.
Great online retailer.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-12-08

"Wonderfl would definatly do business with again. Will be ordering from real soon. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-12-08

"excellent purchasing experience! have ordered more than once and received all merchandise as expected, when expected."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
4/5

2003-12-08

"Surplus Computers had the best price by far on the item I purchased. I had a problem (not the fault of Surplus Computers) with the merchandise and had no problem getting a return authorization number. I will do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
N/A
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
2/5

2003-12-07

"Prices were great and availability seemed fine, but it took a long time to get them here.

When reselelrs drag their feet, the consequence is infrequent purchases. I have learned this the hard way.
"

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Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-12-06

"Package arrives in good condition, easy to order, useful products. Inexpensive goods that everyone can use."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-12-06

"I have had nothing but great shopping experiences at SurplusComputers.com. The best thing about them is I can get everything from tools to computers to everything in between!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-12-06

"Package arrived as seller's email estimated. Items arrived in well protected package."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-12-06

"i am very pleased with surpluscomputers, the stuff i purchased was better than i expected and was very reasonable and arrived on time as i was informed. i made another purchase and i expect it to be as good as my previous order. i would like anybody to give it a try and see yhat what i am saying is the truth and i wish comuter services all the success in the world. keep up the excellent work you are doing"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-12-05

"I have made several purchases from surplus computers and have been satisfied with my experiences. In only one instance was the ordered item not available. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-12-05

"I have placed several orders with Surplus Computers and have been VERY satisfied with every order."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-12-05

"Absolutely amazing products and prices. I always check Surplus Computers before ordering computer supplies."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process