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Verified
5/5

2003-11-21

"I have had no problems with this vendor at all..When I had customer service questions them were answered promptly by their service tech. The computer I got runs like a clock..."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
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Likelihood of customers making future purchases
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Overall product shipping and delivery process

Verified
5/5

2003-11-21

"This is an awesome reseller. Have purchased from before and will again. Prices are rock bottom, shipping is reasonable and they've always beat their estimated times to receipt.

AAA+!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-11-21

"These folks are unbelievable! I've bought from them several times. Theier prices are super-low and their business practices are outstanding. I will continue to buy from them on a regular basis."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-11-21

"Always appreciate business with Surplus Computers. Items are as advertised, received in a timely manner, and service is exceptional. Have already exectued several orders through the website; and plan many more."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
2/5

2003-11-21

"ordered
Mitsubishi Diamond Pro 1010 21" MonitorMON10099 $119.99 $119.99

per their ad. Received a Radius Proview 21SR, a lesser monitor. I sent an email message requesting exchange but received no response.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
2/5

2003-11-21

"I have never received a more complete piece of junk that was called new, in my life. The 900MHz phone that I got consisted of two UNLIKE (base and handset) pieces thrown into an old static bag. Of course it was totally 100% unworking. After a month I got them to send me a call tag since I refussed to spend a cent to ship it back. To get them to do so took me actually start a credit card charge back (thank God for that!). So I wait another month and they claim that I didn't send it back. I have to call UPS to prove that I did (thank God for that!). Anyway, I was put off long enough so the I reached the last day to re-dispute the charge, and behold, after I did I started getting email from them wanting to fix things again. Been there, done that. I am letting the credit card people deal with them. THEY HAVE THE WORST RMA DEPARTMENT OUT THERE!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-11-21

"product arrived on time and in good condition. It was well packaged and had all cables required. When tested, it performed as expected. I was very pleased with my purchase and will make other purchases from this site. This is actualy my 3rd purchase from this site. I've purchased two other computers here and have been very pleased with them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-21

"I have ordered several items from SurplusComputers.com over the past several months, and have been delighted with the ease of purchase, the quality of the products, and the quickness of shipping. Highly Recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-11-21

"Excellent price.
Item as described.
Fast shipment.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered

tgx
Verified
5/5

2003-11-21

"Excellent. Prompt and professional. Good communication throughout the transaction."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
Overall quality of the company

Verified
5/5

2003-11-21

"I've purchased from SurplusComputers.com many times, and have been very satified.. Keep up the good work
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-21

"good prices on used equipment, if they're currently stocking an item you need."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is easy to do business with
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Is consumer focused
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Is trustworthy
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Is committed to quality products and services
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Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Ease of checking delivery status
Delivering products on-time
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2003-11-21

"pretty good, they lost this order and then shipped without the thing i wanted/needed most and now it is out of stock, but in the past they have been pretty dependable"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status

Verified
5/5

2003-11-21

"I like the fact that they have things other than computer parts. Good prices. I've never gotten anything that didn't work from them. They have run out of stock on items that I ordered, but they were easy to deal with throught email and I ended up getting what I wanted."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-21

"I have been purchasing from Surplus computers for about a year now. I find that Surplus Computers offers quality deals on popular products in a no frills manner. I appreceiate and trust the consistency of their purchasing/shipping process. Generally, I see what I want, I buy it, and they send it to me. No hassles during check out. I would recomend this company to others looking for valuable deals."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A