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4/5

2003-07-21

"Great service! Would buy from this online merchant again in the future."

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5/5

2003-07-21

"This transaction was as good as it gets. Contact-
ed vendor via email and by phone regarding their
advertisement on Ebay. They got right back to me
and I voiced concern over depiction of merchand-
ise. They checked on my concerns and verified
item for sale. I immediately placed my order over
the phone. The whole experience was a great pleasure and I look forward to doing business with this wonderful company again. Great service
prompt shipment and item recieved as advertised.
Keep up the great work.
"

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Pricing of products and services
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Is easy to do business with
Is trustworthy
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Is consumer focused
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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-20

"Always prompt and professional. What more is there? I order things from there and they send them to me.






"

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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-19

"I've ordered several times from SurplusComputers.com and have found quite a few bargains with virtually no ordering problems or defective products. That's unusual when dealing with a reseller that often sells refurbs, reconditioned, or new overstock products. I've only contacted them on one occasion to check on an order and received a prompt reply (from Ray) and an apology that I should have been notified the item was out of stock. I will continue to do business with SurplusComputers in the future."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-17

"I purchased a refurb. Compaq Deskpro w/650Mhz CPU and a 10 Gig hardrive. It is for my grandchildren (ages 5 and 8) to play games on.
It was delivered in about 5 days via UPS and I have been very pleased with it.
I have order a few small items from them in the past ( cables and such) and their service has always been fast.
"

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Overall product shipping and delivery process

5/5

2003-07-16

"I have become a regular customer of Surplus Computers.com They always have a good variety of items and very good prices. Ordering is simple and easy. All products are as advertised and are delivered promptly. "

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5/5

2003-07-16

"Items were exactly as described. Super fast shipping! I will buy from them again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-15

"These guys are great! Their prices are always as advertised, and they ship quicker than almost ALL of the larger volume distributors that I do business with. In the comments section of the online order form I asked their sales department to contact me by phone regarding adding another item to this order prior to shipment, and they contacted me the first business day after the holiday weekend! Usually I have a 2-3 day wait before a contact, if they contact at all. I really can't say enough good things about this company!"

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-07-11

"Surplus Computers was very helpful, prompt, and very affordable. They even called me on my cell phone to just double check some information on my order, and I actually upgraded my order while driving in my truck. It was really cool. Any way, mad props go out to them, meaning, I highly advise everyone to start, and continue shopping with surpluscomputers.com.
-Page Wallace of Sick Degrees.com
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-11

"Great people to deal with. They contacted me rigth away after the auction, notified me right away with the shipping information. I will continue to recomend SurplusComputers to my friends and anyone else who asks me the name of a good source of computer parts."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-07-11

"Great service and great deal. What arrived is exactlly what was advertised. I would easily buy from them in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-11

"Fantastic! The gear was just as listed, in good
condition, shipped nicely, at great (surplus) prices. Good customer service when I queried about shipping times, too.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-07-10

"I won the bid On ebay for the product I bid on, and sent payment right away,The next business day I got and email from this company stating they recieved payment, and has shipped my product.
This company is worth doing busines with, they are promt in getting there merchandise out to there cusstomers.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-10

"This is the 1st time dealing with Surplus Computers, and so far I like it. The order was handled fast and the price was very good and I got what I ordered. I am sure my wife and I will order from them again and I will be telling my friends about them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being easy to reach
N/A
Customer service being knowledgeable
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Customer service being trustworthy
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Customer service resolving problems
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Customer service making decisions on their own
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-10

"I would buy from them again. They sent the wrong order to me, and I called them up to straighten it out.They got back to me the same day. Apologized and quickly sent the right product. Called them back with a question about the right product, they answered it and said to call back if any problems arise. That's how buying on the internet should be.Some other companies should be taking notes on their business style! Will shop there again! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use