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Return/Replacement policy:
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Verified
5/5

2005-04-15

"superfast shipment and great price! Consistently good prices and always well packed and fast shipments."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of checking order status
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Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
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Delivering products damage free
Ease of checking delivery status
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Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
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Being knowledgeable
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Making decisions on their own
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Overall web site
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Web site being easy to use

Verified
4/5

2005-04-15

"My experience with surplus computers was good. They sent me the package on time and the item that I received was the one that I ordered (Lots of online merchants, ship you a wrong item, including Amazon).
"

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Overall quality of the company
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Verified
5/5

2005-04-15

"Hi,
I have ordered products from you off and on for the past couple years. I always look forward to your newsletters with interest.
My last purchase was a DVD player,(Sungale) I never heard of the brand name before, but the player works just fine. I will continue to order from you, as product and money allows.
P.S. My best friend lives in Santa Clara, and I used to live in San Jose. I moved back to the "Frozen Tundra" of Menasha Wisconsin. (30 miles south of Green Bay Packer country)
Go Niners!
Sincerely,
Calvin Krutz
P.S.again, I just finished filling out the rest of this application. NOTE:I changed my e mail address from ****@**** to ****@****. Please send all new mail to the yahoo address and delete me from the new.rr.com address. I no longer use that address, except in times of no other choice.
Thanks, and keep up the good work.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-04-15

"The last order I placed was missing one item. I sent an email to Surpluscomputer.com making them aware of the missing item. With in a couple of days I ewcieved an email saying the the missing item would be sent as soon as possible. Five days later I recieved the missing item. I was very pleased with their responce and with no hassel.
Ray
"

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Overall quality of the company
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Verified
5/5

2005-04-15

"Fast professional service! I have been extremely satisfied with the products I received. Definitely a good deal that I highly reccomend to anyone!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
2/5

2005-04-14

"I am disappointed that I did not get my free Corel Word Perfect with my order. The process for getting the free software with the order was confusing and as a result I did not receive it. I E-mailed you about the lapse but heard nothing from anyone to try to resolve my concerns. As a result, I will not be ordering anything more from Surplus Computers til the problem is resolved.

Thanks

R Ziemer
****@****

"

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Overall quality of the company
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Is consumer focused

Verified
5/5

2005-04-14

"Smooth transaction. Shipping is fast and products are very good. Will do business again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-04-14

"Items were received quickly. One of the flash lights has defective switch. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
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Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-04-14

"I ordered from Surpluscomputers several times this year. Shipping was reasonable (often was free) and surprisingly prompt. Never ordered any expensive stuff though. Everything I ordered was priced very well - could not resist buying. One time received number of items in the package that was less than what was advertised and one time one of the items was broken which was definitely manufacturer's fault. In both cases, issues were resolved on the base of just singe e-mail to shipping department - promptly received everything I asked for. Therefore I cannot complain. Definitely will buy again"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2005-04-14

"The store seems to have a good choice of items, but their service is terrible. Delivery times are unbelievabely slow. I ordered March 03/05 and had it delivered April 12/05 with 20% of the items I ordered missing. This is unacceptable under any circumstances. I am reluctant to shop here again unless their practices change."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy

Verified
5/5

2005-04-14

"This is my third purchase from this store. They have good prices, always send me an email with order confirmation, and ship fast. Positive experiences overall."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
4/5

2005-04-14

"Very good products and fast shipping. Great company to do business with."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy

Verified
1/5

2005-04-14

"Horrible place to shop. If anything goes wrong (with them it does, very easily), don't expect them to respond. Even BBB can't get them to respond.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-04-14

"I love ordering from you folks! Very fast shipping and good prices.

Thanks

George Cole
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being trustworthy
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
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Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-04-14

"Very good prices on the items I was looking for. Very good support on a follow-up question after the item arrived."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Delivering products damage free
Ease of checking delivery status
N/A
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability