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Verified
5/5

2005-04-11

"GREAT PLACE TO SHOP. I ALWAYS FOUND WHAT I WAS LOOKING FOR. THE HELP WAS FAST AND FRIENDLY. THANK YOU."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
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Is consumer focused
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Verified
5/5

2005-04-11

"I always check this website when purchasing a computer item. They have better deals than ebay sometimes."

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Overall quality of the company
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Verified
5/5

2005-04-11

"Surplus computers has an interesting collection computers, Accessories, Monitors, tools, toys, software, tools, and novelty items. Their prices are very reasonable and lower than elsewhere. Staff i s eager to help but they are not as knowedgable as one would like. They are sometimes hard to identfy sinc e there is identifying badge or uniform. The cashiers are helpful and friendly but disorganized so one has to wait more than one would like to. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
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Overall web site
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Speed of web site
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Verified
4/5

2005-04-11

"Great shipping, Great Deals.
Though the product I bought did not work well. So am skeptical to trust most of the products at your site
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services

Verified
5/5

2005-04-10

"Shipped promptly, no freight charge, order arrived in 3 days from CA, I'm in st. louis.
will purchase again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
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Being trustworthy
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Being knowledgeable
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Making decisions on their own
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Overall web site
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Verified
5/5

2005-04-10

"Excellent customer service.

Products as advertised and quick shipping.

I love the free shipping!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Making decisions on their own
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Being trustworthy
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Resolving problems
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Being easy to reach
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Being knowledgeable
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Overall customer service
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Customer service resolving problems
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
4/5

2005-04-10

"Having only placed my order yesterday I can not commit on the quality of the products. I can say that the I do find a lot of the items I am looking for on their website at good prices. The only thing that has keep me from ordering in the past is the shipping costs are almost as much the items I would like to order. Essentially doubling the cost. After taking the shipping costs into account I usually find that prices not as attractive as they first appeared. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
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Is consumer focused
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Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
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Delivering products damage free
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Ease of checking delivery status
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Being updated on the exact date the delivery was sent
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Verified
5/5

2005-04-10

"Decent selection, quite reasonable pricing, as well as some super deals occassionally. fast and reliable shipping, if you had any doubts about this merchant, i'd like to put those to rest for you, i would highly recommend this merchant, and WILL be purchasing from them again"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-04-10

"Fast pick and ship. Good prices. Loved you guys. I will definately be back to shop again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
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Being trustworthy
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Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2005-04-10

"I have been making purchases from your site for several years now. Some items that you have are at a great price. Others are not. Your thumb drives are more expensive than in local stores. I like the unique items that you have. One item, the electric fly swatter was a great gift to a close friend. I also find great gifts for my three grand-daughters. Girls like things that light up. I was able to get lights that shown in their favorite colors. I am about to begin transferring home movies to DVD, and have been purchasing items to help me with this. I just ordered an external hard drive case to house a large drive. I like your little cords to attach the AC adapters to. I am now using a notebook, and have many gizmos to hookup to it. I also just purchased a USB hub to help.

I received my murchandise, and am extremely satisfied with my purchase.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
3/5

2005-04-10

"Very fast and efficient delivery of items. The LED flashlights were an ideal gift for my family."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
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Being knowledgeable
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Being easy to reach
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Speed of web site
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Verified
5/5

2005-04-10

"I've bought a number of items from Surplus Computers and never been disappointed. Not only do they have computer hardware at low prices but they also have software, LED flashlights (which I bought two of), tools and toys. They have loads of stuff under $5 and free shipping is offered on some items. Everything I've ordered arrived promptly and in good condition. Surplus Computers is one of the first places I check when I'm looking to buy anything computer related and it makes sense to check them even if you are buying something that isn't computer related. You never know what they are going to have in their store. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-04-10

"I've purchase from Surplus computers many times in the past and have always had a good experience. The prices are good and the service is excellent & fast. In this case I needed a 2.5 HD case to extract data off a laptop drive on a laptop which would not boot. The user had data that was accessible via DOS and did not want to lose."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service being trustworthy
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Customer service being easy to reach
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-04-10

"I was pleased with the selections and prices. Many items have free shipping offers. Shipping charges can be significant on items that do not include shipping.
I ordered an LED Flashlight that was not working when received. I reported the problem by E-Mail. It took about 3 days, but then I was contacted by return E-Mail and the Returns Dept. offered to ship a replacement light to me right away.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
4/5

2005-04-10

"Very good website. I receive updates and sometimes make purchases. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use