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Verified
5/5

2005-04-13

"Good product; great price. I ordered the 8 LED flashlight, which is perfect for the intended use. The packaging of the product was a little tacky, but the product itself was definately worth the price. "

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Verified
5/5

2005-04-13

"I can't believe that this seller doesn't have a perfect score all the way across the board! I have purchased several times from Surplus Computers and find the prices impossible to beat and the products as they were advertised. I took a gamble when I ordered a $12 leather bomber jacket and was blown away by the quality when it arrived. Everyone that saw it thought that I was lying about the price. I have also bought LED flashlights from this store and have been very pleased with the quality of the products that, purchased elsewhere would cost 3 times the price that I paid. I'll continue to buy from this company as long as they keep up the great deals and quality products."

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Verified
5/5

2005-04-13

"I would rate my purchasing experience with Surplus Computers as "Excellent". Ordering is so easy and the pricing is so great that is hard not to just buy, buy and buy. Also with some of the advertised items having free shipping, it really enhances the buying experience. But wait, there is more. The shipping time is really phenomenal. I feel that "Surplus Computers" really care about their customer base. I tell everyone that will listen how great Surplus Computers is to do business with. Thank you for this opportunity to express my shopping experience with with you.
Harry Anthony
Bad Co.
"

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Overall quality of the company
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Is easy to do business with
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Overall web site
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Verified
5/5

2005-04-13

"Easy ordering process. Fast shipment! Very satisfied customer! I would not hesitate to order anything online from Surplus Computers in the future. Thank you."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
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Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
4/5

2005-04-13

"Order process good, and the package came within a week with the slowest shipping. The mouse works great. It did not come in original packaging and did not have batteries, but was much cheaper than any other source."

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Verified
5/5

2005-04-13

"I have made 2 purchases from this company and the most recent is indicated above with the invoice number. They were fast in their delivery and no extra surcharge was placed on my order for delivery to Hawaii, my home address. They even shipped the items first and billed my credit card later. A first for me! The item description was exactly what I received. If it was a no-frills item, that is what they shipped. I will order from them in the future without hesitation."

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Is committed to quality products and services
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Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
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Resolving problems
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Being trustworthy
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Making decisions on their own
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Overall web site
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Web site being easy to use

Verified
4/5

2005-04-13

"Good price and fast delivery. No problem with this company."

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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-04-12

"This is the second time I have ordered from Surplus Computers. They are so effecient, and quick with filling my orders and shipping. They are AA+ in my book.

"

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Verified
5/5

2005-04-12

"Have been ordering from Surplus for 4+ Years, Never had a problem. :)"

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Verified
5/5

2005-04-12

"Purchasing was very simple, and the new web site was designed quite well. The free shipping on some of the products was very nice."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
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Resolving problems
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-04-12

"I have never had any bad experiences with Surplus Computers, I received 1 bad hard drive and it was replaced with no problems. Thanks Guys"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2005-04-12

"Gotta love all these vague positive posts, especially so close together in time.

I ordered 3 items all with free shipping. It was shipped promptly.

2 of the 3 items did not work however (the third was a CD which I haven't opened yet but I would think would work). One of the items though it was sold as new, was obviously used. The paint was worn, there was evidence that it used to have a leaking battery installed (white corrosion all over the inside). The driver CD was fingerprinted and dirty.

These guys could NOT have been clueless to this!
Not very satisfied.
"

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Verified
4/5

2005-04-11

"Ordering was simple. Pricing was reasonable if ordering items with free shipping. Order was shipped promptly and received on time."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being trustworthy
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
2/5

2005-04-11

"I never received this item or any communication about this item. I called and left a message, never received a responce. I have supended ordering from these folks dut to this problem. I don't know what else I can do. Thanks for reading. "

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Verified
5/5

2005-04-11

"Having had a positive experience with Surpluscomputers.com in the past, I decided to order a few more fun products through them. I ordered a couple of LED flashlights and a software program. Needless to say, everything works great!! I will buy from seller again as soon as the need arises. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service resolving problems
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability