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Return/Replacement policy:
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Verified
4/5

2005-01-21

"I've ordered several items from Surplus Computers and have been satisfied with each experience. The last were three software discs out of the under $5 list. The discs arrived almost before I recieved the shipping notice. I've been able to find all technical info on these oem items over the internet and am quite satisfied so far."

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
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Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Overall technical support
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Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-01-21

"Benn very happy with any orders placed from Surplus Computers . Although I have not placed alot of orders , I have always recieved my orders in a timely manner and product was as advertised . My last purchase was for Nero 6.0 Suite 3 OEM (ver 6.3.12) and was easily upgraded/updated (online) to 6.6 . At $8 shipped , I found this to be an XINT deal !

I will gladly continue to be a Surplus Computer customer .

"

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Verified
5/5

2005-01-21

"This store is awsome, on my last order i bought a dell 15" LCD monitor and it only cost me $169.99 and it had free shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
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Resolving problems
N/A
Overall customer service
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-01-21

"Came fast and as described. Nice deal for cheap. Have used this company before with never a problem. I always trust this company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-01-21

"I have ordered several times from Surplus computers & I have never had a problem of any kind with them. I can't remark on their return service as I have never had to return anything. I will say that their packing crew could use some improvement as they seem to just throw things in whatever carton is handy & then half cover them with packing peanuts but so far nothing I have received has arrived broken. I would recommend them to my friends. They get two thumbs up from me! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
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Overall customer service
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service resolving problems
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-01-21

"After 2 orders, I have had no problems with Surplus Computers. Delivery was prompt.

You MUST read carefully before ordering. I find what you see and read are delivered.

Don't expect a lot of micro information as these items are bought cheap in lots and SC only sells them.

pineypointaquifer
"

Detailed Review Benchmark + -
Overall quality of the company
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Is consumer focused
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Is easy to do business with

Verified
5/5

2005-01-21

"Even though my most recent order was a bit delayed for the holidays I have been very happy with the service that Surplus Computers has provided. Everything that I have ordered has been top quality and everyone that I have communicated with have been professional and quick to respond. I have recommended this website for purchasing stuff at great prices to other people that I know."

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Is committed to quality products and services
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Is easy to do business with

Verified
5/5

2005-01-21

"Easy Transaction. Great product. Great Price.
I purchased a TV tuner as a christmas gift.
The product arrived on time.
"

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Overall quality of the company
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Is committed to quality products and services
Is consumer focused
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Is trustworthy

Verified
5/5

2005-01-21

"Could a company be any better? No. Ordering is a breeze. The website is organzied, product grouping is logical, easy to see, individual product pages and incredible deals. They're comitted to the buyer knowing where everything is at every stage of sale. Even the returns department is awesome. I had 1 thing to return and they were responsive within an hour of my asking what to do. An incredible company that I've told EVERYONE I KNOW about."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-01-21

"Purchased some flashlights, a digital tire gauge, and a mini toolkit. The quality on the items isn't all that great, but they were *dirt cheap* and I didn't expect much. The tire gauge and tool kit have been especially handy. SurplusComputers shipped quickly after I ordered and UPS delivered the package without issue. I'm on their e-mail list and they often have really cool deals; this seller has been good for me so far."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services

Verified
5/5

2005-01-21

"Ordered a replacement Sony optical mouse for my computer late on the 20th - somehow they managed to ship it and get it to me across the country for arrival on Christmas Eve."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-01-16

"Ordered the Entempo Spirit 20 MP# player for $139, free shipping, on Jan. 8, arrived Jan 14 as promised. Lowest price available, no shipping charges, arrived in perfect condition, well packaged. Frankly, after reading all of the disclaimers, i was somewhat worried, but I am no longer concerned. For this transaction, at least, I am very impressed."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
N/A
Is easy to do business with
Is committed to quality products and services
N/A
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being trustworthy
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Customer service resolving problems
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2005-01-14

"Stay away. You're rolling the dice about what you get, and if it's not right forget trying to fix the problem. Buried in the footnotes AFTER YOU PLACE THE ORDER you'll see weasel language about how they can basically sell you anything they want and you can't complain. Any legitimate vendor would accurately describe the product's condition on the product page. If it says "New", doesn't that mean ... new? Not "reworked", whatever that means?"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2005-01-13

"I rec'd an email from SurplusComputers.com offering 2 CD drives, a Samsung 48x CD-RW, a Samsung 48 CD-rom drive, 2 seperate drives, the picture showed 2 different drives, but when I opened my shipment, there was only 1 drive, not even 1 I ordered. I ordered 2 drives, rec'd 1, and it was samsung 52x CD-RW drive, the wrong drive. Now, at my expense, I must return the wrong drive and await my original order reshipment."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
2/5

2005-01-12

"NO reply to email inquiries regarding status of order (virus protection software). NO merchandise as of this date (1.12.2005). Will update as the matter reaches conclusion. Similar treatment on previous orders."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with