"This order was received promptly, with all items ordered. However, I am still waiting to see a small credit for an item that was order that was out of stock from invoice #636693. Although the item was not shipped there was no note of when it might ship or any indication of a credit for the amount billed. I had to contact customer service. Also the order I placed in early November took about two months to finally receive the printer that was supposedly out of stock, but the website continually showed the item to be in stock. I have been a customer for several years and in general my experiences have been positive.
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"I've ordered many times from Surplus Computers, I've never had any problems and they have great prices!"
"Extremely fast shipping (I received it the day after I ordered it). Product was as advertised."
"I have ordered many harddrives for Surplus Computers, saving my company thousands of dollars in the process. Never received a bad one, never had a problem with shipping. I am very happy customer.
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"I have ordered 5 refurbished monitors from them on 2 seperate occasion. On the fist order it took me over 1 month to get the 2 monitors I ordered. They shipped 1 moniter 2 weeks after the order was placed and then I waited over 3 weeks to receive the next one. While waiting to receive the 2nd one I made numerous attempts via email to contact customer service or their shipping department. I send well over 20 emails and none of them were ever responded to. There is NO way to contact them via phone so if you order from them expect ABSOLUTELY NO CUSTOMER SERVICE. On the 2nd order I received 3 moniters 3 weeks after ordering them. I never received a tracking number after numerous requests to receive one. Also, 2 of the 3 monitors were cracked and broken Whether that was due to poor packaging on their part or misshandling by Fedex I don't know, but either way I would say avoid ordering moniters from this company."
"quick ship price was ok will use again if i see something I like"
"I just placed my first order and I'm less than impressed. Out of the 5 items I ordered I had problems with 2 of the ordered items. The DVD burner doesn't like my blank DVD's and if I return the unit they say I'll be charged a restocking fee, so I'm stuck with 100 blank DVD's that I can't use. The other problem and the biggest is, I ordered and paid for anATI9600SE and I received an ATI9200SE, if I wanted the 9200SE I could get it for less from my distributor, so far they haven't replied to me regarding the problem with my video card order. I suggest people use caution when dealing with this company. While they do have some good legitimate deals ( I also got the WinTV and it works great for the price), be cautious and if you have problems with your order good luck! They don't appear to be on the consumers side. Customer service appears to be lees important than getting the orders and receiving the money. What ever happened to customer satisfaction?"
" This seller always has great items at great prices.
Every time I've ordered, there was never any problems. A
All my items were shipped without problems.
This is a great seller."
"I have been buying from Surplus Computers for the last year. They have great prices on very good products. Shipping could be faster especially when it isn't free. Also it would be nice to get an e-mail with tracking informaton. If you read the description of what you are buying then you shouldn't have any problems at all. All the stuff I have bought from them works flawlessly. I will deifinetively cotinue to do bussiness with this company."
"I've placed multiple orders over last six months without any problems."
"Great Service, great prices, never any headaches. You can almost set your watch to thier service. This was only the latest purchase of what will probably be many. I've already refered several friends and will refer anyone that asks.
Tks"
"Ordered a TV tuner. Arrived within time frame promised and fucntioned as advertised."
"Bought a Microsoft Wireless IntelliMouse Explorer 2.0 for $16.99 AND free shipping. Product arrived on-time and works as expected. Easy transaction. Great price. Will order from them again."
"The purchased product was in the opened box, with a couple of scratches, but works fine. The price paid even with shipping is half of the price at the retail store. Past experience: One of the products came out to be defective. The rechargeable lead-acid battery in the spotlight was leaking and it ruined the spotlight itself and made a mess in the back of my car((("
"Although I purchased this item on the 4th, I did not receive notification of it shipping until the 16th. I wrote to customer service and asked for the reason for the delay, but I did not receive a satisfactory answer. I will probably order from them again because of their prices. However, I will not order if time is a factor."