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0.00/5

Verified
5/5

2005-01-25

"I purchased an Entempo Spirit-20 MP3 Player for my son from surpluscomputers.com and we are extremely happy with the low cost, quality service, packaging, and rapid delivery. We shopped around various other online companies and were not able to find a lower price for the particular product. After downloading our home's entire music library onto the player (18.54 GB of music), we couldn't be happier."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Being easy to reach
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Being knowledgeable
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Resolving problems
N/A
Making decisions on their own
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Being trustworthy
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
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Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-01-25

"Surpluscomputers.com has good prices, and fast shipping. S&H seems a little higher than most others, but not outrageous."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
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Making decisions on their own
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Being trustworthy
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Overall web site
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Verified
1/5

2005-01-25

"Purchased 2 printers the weekend of 01-08 and canceled same weekend. Seller ignored my numerous phone calls and emails (placed several days in a row) to cancel and shipped items anyway. Seller wouldn't even answer phone during the week. Seller never called or email me back in return."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-01-24

"Good prices, service, and a lot of free shipping offers."

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Overall quality of the company
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Is easy to do business with
Is committed to quality products and services
Is trustworthy

Verified
5/5

2005-01-24

"No problems at all with my order as has been the case with all my orders with Surplus Computers!
They are allways prompt and curtious, I wanted to by some parts to send to my younger brother in Ohio (I live in Virginia) I e-mailed them after placing the order and they changed the shipping destination and e-mailed me back that everything had been taken care of my brother was
pleased with the quality of the merchandise and
I didn't have to reship anything what more could I ask for!

Thanks Surplus Computers
Clyde Gress
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Overall customer service
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Overall web site
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Verified
5/5

2005-01-24

"I Purchased a Hauppauge WinTV card I really wasn't expecting much for $20 bucks and free shipping.
I was surprised how fast the item arrived. I went to the Haupp.website as directed by Surplus Computers and downloaded the necessary software. installed the card and was soon watching TV on my computer. I liked the card and there service so much I immediately ordered another TV card along with some other items from Surplus Computers.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
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Verified
1/5

2005-01-24

"I’ve ordered sporadically from Surplus Computers in the past with no trouble however this last order was a nightmare. The original order was placed on 11/19/2004 for five SCSI drives listed to be in stock, but they were not received until 1/3/2005. A total of 10 e-mails where sent to the various addresses listed on Surplus Computers website, all of which went unanswered as did several voice mails. I finally ordered the part from another vendor and was shocked when the order I placed arrived. This ordeal has really shaken my confidence in this company and I would be very very hesitant to order from them again.

This site is extremely lacking in customer service and doesn’t make any attempt at to show that they care about their customers.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
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Verified
4/5

2005-01-24

"Great store to buy computer accessories.
They've got great prices and ship fast.

I would definitely reccomend them to anyone!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
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Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2005-01-24

"I would like to give a good report, but I can't. I don't think they ment to have a falsely advertised item, but I unfortunately found it. I was trying to get a CD+G player so I could make the Church dances I do for free a little more entertaining. I ordered the Sungale DVD player 2026, which clearly stated twice that it plays CD+G's, but when it arrived the box didn't mention anything about it. I opened it and tried to see if it was just an oversight, but it wasn't. Now I have a DVD player I don't need and still no CD+G player. I emailed them, but I haven't heard back for 3 days now. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
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Being trustworthy
Resolving problems
Being knowledgeable
N/A
Making decisions on their own
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Verified
5/5

2005-01-24

"A fantastic online store, lightening fast shipping, great products, some really neat stuff you won't or can't find anywhere else.
i dont usually leave feedback like this but this store deserves it.
Don't hesitate to buy from them, you wont be sorry.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
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Making decisions on their own
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Verified
5/5

2005-01-24

"I usually purchase in response to their "specials" but I regularlay go to their website now to compare prices for products and they are always competitive. Prices arrive as advertised."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
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Overall customer service
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Web site being easy to use

Verified
5/5

2005-01-24

"I have been shopping here about 6 months. They have incredible deals on hard to find items and competitive pricing over all.
I continue to find great prices on large variety of merchandise. It's gotten to the point where I am ordering from them once or three times a month.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-01-23

"arrived promptly good price very satisfied got works suite 2004 on dvd "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
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N/A
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N/A
Being trustworthy
N/A
Being knowledgeable
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Making decisions on their own
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ecx
Verified
3/5

2005-01-23

"i did put a very good review for them before but i guess as things go on and you do more business you find the reality. business started out great with them. even at time my small orders got updated to free shipping - Courtesy of "shipping dept"- thank you - but as i started doing more business things got more complicated. i have given them almost over 10k in business in a month and yet when i spoke to the "boss" for the first time no signs of him wanting my business wtsoever - matter of fact his every other line - yea wt ? make it quick i gota go .. ? wt the ? very rude-would make you reconsider to do business with them on the other hand sales people are professional and kind - BUT its VERY and i MEAN VERY hard to get in touch with a live person..unless your lucky and someone picks up. Throughout all my orders twice they screwed up on the biggest orders i had placed and confirmed that they would be shipped in 24-48 hrs & so i ended up paying for second day package & guess WT > received 5 days later. hmm ! No consideration for value of time - its wierd how they can get an order of 1 pc qnty of something out on time with a good follow up in email with shipping info but its funny how they can't handle big orders with over 100 pcs in qnty - i guess this sums it up - all in all i guess they are good to do business with if you are ordering one or two qnty. for big orders i duno if i can really count on them to deliver on time & they really need to work on customer service if you call you might feel like your talking to answering machine."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-01-23

"I have ordered many items from this on line company over the past year. In each instance, I have been well pleased with every aspect of the transactions. The prices are exceptional, the quality of the merchandise matches the advertised descritption and the fact that many items have "free shipping" is almost unheard of! I look forward to receiving the e-mail advertisement of specials several times each week! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
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Customer service being trustworthy
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use