"Most horrible site I have ever seen.
Absolutely impossible to get in touch with customer support. Dont believe their messages. They never return calls or email messages. Out of some 6 or 8 emails (inquires+status checks+follow-up) I got just one response.
Further they short shipped my order. I dont know if that was a mistake or the remaining order was being sent separately. They charged my credit card though. I need these urgently and they just dont respond.
Horrible site and people. Buyers beware... buy at your own risk. I would never shop again.
"
"They provided excellent products at a very affordable price> This wasn't my first purchase from them and it wont be my last. Keep up the good work!"
"This is the second order I've placed with surplus computers. I've found their products very well priced and I received my first order in good time. Thanks"
"My experience at Surplus Computers can be described as "seamless." The information on the product I purchased was clear and concise. The purchase process went very quick and I found it to be fairly intuitive. To top it off the delivery was speedy and as promised. I will visit Surplus Computers again in the future."
"Someone I know recommended this store. They normally purchase through the retail operation. But I ordered some components over the web from the site at http://www.surpluscomputers.com. This was on the 4th ove November. My credit card was accessed immediately after I closed the browser window. boom
Ok, so part of the order arrived on the 12th, 8 days after I made the original order.
But.. one critical item was missing from the order. Over the next few days, I emailed and called all the numbers they listed, finally on the 15th I received some sort of mysterious reply that only had the tracking number , nothing else in the text of the reply. What? So I emailed all the addresses again, and finally got an actual reply two days later. They redirected to yet another contact, who did not reply until late the next day. It said they would handle it.
Well now it's over two weeks since the original order and a week since I began to inquire where my missing stuff was.
I still don't have the missing piece I ordered and I have no faith at this point that these people give a dam.
Next time I won't bother to spend my 400 dollars with someone who can;t get it right, and acts like they don't care either.
Next!
Jim Stinnett"
" I just completed my 4th order in a month. Each time I seem to order more. With the deals I've found at Surplus Computers I was able to make long overdue upgrades to my computer and help my cousin due the same to his with enough money left over in the buget to build a computer for his mother.
The products recieved have been just as discribed. In good working order whether new or refurbished.
Shipping costs are honest unlike many online retailers. The more you buy the more you save. Delivery has been promt. About a week UPS ground.
There have been some glitches. I've had to make substitutions or wait for back ordered items. Refund was always offerd. Resolution has always been satisfactory. Nichole, It's been a pleasure."
"I've ordered from them a couple of times and have been fairly satisfied with each purchase."
"I ordered 3 bug zappers. Also,they said this was the super model. What I got was the inferior single strand even worse than a regular model. My regular "the swatter" snap bugs in a flash. These you need for them to cook for a while."
"Great store! Cheap prices with good products! Fast shipping! Will order from them again!"
"Overall, products were as expected. Took much longer to arrive than expected and it was difficult to get a tracking number. When I did receive an email about the expected delivery, it did not link in any way to the order number nor could I readily discern that it was connected with Surplus Computers, it showed something like INTRAX, etc. Overall experience was positive, but I was not characterize it as exceptional."
"I've never had any complaints with computer surplus.I own 6 computers 2 of those were built with computer surplus,the rest have been repaired with materials I've bought thru computer surplus.their prices are great and their computers are better for me than any of the preformatted garbage.I can say that because I have a new hp pavillion 754n that was given to me because hp didn't set up the graphic card properly.I don't have those problems with computer surplus.my order has never been late,and to be honest I wouldn't have 6 computers without computer surplus.and one of the best parts of computer surplus is I've never had to cancel my credit card because they have never given my credit card information or E-mail address to anyone.concider me well beyond satisfied
"
"ordered 2x secure digital cards and they arrived in good condition.
would certainly do business here again."
"SURPLUS COMPUTERS IS A REAL KICK! IT IS ALWAY FUN TO CHECK MY EMAIL TO SEE WHAT THEY HAVE THIS TIME.MY ONLY PROBLEM IS I DON'T SEEM TO GET AWAY WITH ONLY ORDERING ONE OF SOMETHING. THE PRICES ARE OUTSTANDING & WHEN THE SHIPPING IS FREE I PUT THINGS AWAY FOR GIFTS. KEEP UP THE GOOD WORK. YOU GOT ME. JAE"
"Very happy with the speed of delivery and products were as advertised. "
"Good, slow delivery no tracking code, one cheap product was faulty but price was not worth the cost of shipping it back. Overall I have done lots of business with them and find them a great company with great prices."