"I'm mainly doing this to enter for the DVD-R giveaway, even though I am not going to win, but I also had a good experience with surpluscomputers.com. They have PQI's Intelligent Sticks which are somewhat hard to find, and they offer a competitive price. I can't say that it is the best price, but I looked around a little and found one store with a lower price, though they had higher shipping costs and a higher total cost. The shipment arrived before I was expecting it and everything was perfectly packaged. I have purchased from them before so I get their Deals of the Week newsletter, and this is the only reason I buy stuff from them; I see it in the newsletter and I go to the site and buy it. Funny how that works."
"Bought old items but works for my requirements.
Has enough people to provide assistance."
"The prices are great
the transaction was a pleasesure for the buyer
and the product arrived as promised in good condition
"
"Quality products, great price and quick turn-around on orders. Never had a problem with these folks."
"Got my well packaged order, I like the $2.99 5-button GE optical mouse & Logitech cordless PS2 joystick."
"Excellent prices. Good selection. Reasonable and prompt shipping. They need to work on their returns, which should always be as easy as ordering. The requirement to print and fax back return documentation is an annoying deterrent. But even if you eat an occasional lemon you still come out ahead of the game. After shipping stuff cost about the same as you would pay at CompUSA or BestBuy for gear that was on sale and after their mail-in rebates. I find it easier to order from Surplus Computer than deal worth the rebate chore."
"I've ordered frequently from Surplus Computers, and I've never been disappointed. On my most recent order, one item was not available, and they very conveniently allowed me to substitute another item without any hassle or paperwork burden. The replacement item was a dollar cheaper, but they shipped it without adding a shipping charge, so I was highly satisfied with the outcome. I'm putting together another order from them at the moment, demonstrating that I am quite comfortable with continued orders to them. All my experiences have been outstanding."
"STAY AWAY FROM THESE PEOPLE!!! Sent me both a bad refurbished PC and a bad video card - obviously they didn't even check if either was working before they were shipped (the video card actually had a small, white sticker with "Bad" printed on it when I received it)! Plus the PC was the filthiest refurb I've ever received (inside & out)- and I order a lot of them. Had to spend almost $40 to ship back; so much for getting a good deal - Then they took almost 3 weeks to process the RMA and give me my money
back (I ate the cost of the video card - too expensive to ship back)!
Delivery was slow and split into two shipments, but I was only informed of the first - got the second package almost a week after the first. The invoice copy showed everything had been shipped and nothing was back ordered, but I was missing 3 mice. Since they NEVER answer their phones (except their retail store, and they won't help you - just transfer you to someone's voice mail), I had to leave several messages and send e-mail about the missing mice. They FINALLY sent me an e-mail saying the mice hadn't been shipped because they were out-of-stock and that they had credited my account.
I recently discovered they were kicked out of their local Chamber of Commerce a few years ago for the number of complaints they received and their failure to satisfactorily resolve them (though the owner said, in an online post, that they decided to quit the Chamber on their own - yeah, right!). In all his online posts, the owner always blames the customers for any problems.
BTW, they were originally known as softwareqndstuff.com then their site used to be just surpluscomputers.com but they recently launched surpluscomputers.net. Why the name changes and different sites? Perhaps it has something to do with the bad rep they had under the old name. In fact, on their new site, they recently offered to enter anyone who gave them a (favorable?) rating on resellerratings.com into a drawing for a free DVD burner. I saw this as an attempt at bribery.
I have placed several orders here and spent over $1,000 but, due to this and other bad experiences with them - and their lousy customer service - I will never do business with
them again. If there is NO problem with your order, all's well, but if there IS a problem,
you'll regret you ever did business with them!!!"
"I was upgrading a friend's computer and needed a USB 2.0 PCI board. They had the best price on what I needed. Shipping was a good deal as well and it came in earlier than expected. I am very satisfied with my order!"
"I've done business with this company several times and every time has been a 100% positive experience. They deliver fast, there's no waste in their packaging and I've received the products I've ordered exactly as they were presented to me on their web page. Thank you Surplus Computers!"
"Quick shipping, good prices and products. I would definitely recommend them to anyone. "
"Great prices and service.
Never had a problem.
I would recomend them for there low prices.
"
"this store i have ordered from and reccomended because you never have a problem with them and it is all fully automated. their prices are excellent and storefront great. they also send timely sales flyers to your email box which is great."
"I made two purchases in September and October. The first arrived in 5 days, the second one arrived the very next day! I have since placed 4 more orders in January and have received them all within a week or two. Everything was as described on the website. I really like the Free Shipping offers! I didn't have to purchase something else that incurred a shipping charge to get the free shipping on the software and/or music CD. Also, another family member (in our home) purchased a 19" Trinitron monitor at the retail store this summer and it is great!"
"Received all items ordered in less than 1 week. Fast shipping. Prices are super. Never any problems! Will continue to buy from Surplus Computers."