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Product & services pricing
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Chance of future purchase:
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Customer service:
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Return/Replacement policy:
0.00/5

Verified
5/5

2004-11-17

"Great pricing, fast service. No disappointments so far. Reasonable shipping costs and delivery times."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with

Verified
5/5

2004-11-17

"Have order several items from this vendor with no problems. Great prices but shipping costs can negate a good deal on something."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Being trustworthy
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Being easy to reach
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Making decisions on their own
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Resolving problems
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Being knowledgeable
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Overall customer service
Customer service being knowledgeable
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Customer service being trustworthy
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Customer service resolving problems
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Customer service making decisions on their own
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
4/5

2004-11-17

"Quality product, but shipping is a little slow. I would buy more if product would reach me in 5-7 days instead of the current 2 weeks or so."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
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Overall customer service
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-11-17

"I have ordered products from your company on three different occations and have had a very satisfactory experiance each time.
Shipping was on time, prices were great and the products met or exceded my expectations.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services

Verified
5/5

2004-11-16

"Excellent service and fast shipping. Have ordered twice from Surplus Computers, and have been happy with both orders."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
4/5

2004-11-16

"Item shipped and recieved with no problem. Would like to get a notification via e-mail with tracking # and comfirmation of order. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
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Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-11-15

"I'm always scanning for great deals. Surplus Computers has consistantly been on the best price list. Ordering is seamless and communication is timely. I've not had a single problem. Check thier site first when shopping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-11-15

"It was a pleasure doing business with Surplus Computers. The price was great, delivery was prompt and the refurbished HP printer works perfectly. I look forward to doing business with Surplus Computers in the future. Marvin"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being trustworthy
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Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
4/5

2004-11-15

"I have previously ordered from Surplus Computers and have no complaints with this organization. They delivered the item to me as ordered within about 10 days. I sent a request for a shipping date and they responded as to when the item would be shipped.

This is the second time I have ordered from them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-11-15

"Great pricing, speedy delivery; I have had to send an item back once and it was promptly replaced with the correct item. They always have an interesting selection of useful if not curious items for the geek in us all."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services

Verified
2/5

2004-11-15

"I ordered a video card that was listed as in stock when my order got here they had substituted a lesser card and not adjusted the price.I tried customer service on the phone that was a joke.I tried e-mailing and never received a reply.Then I tried calling back and finally talked to a real person.This was a month later so when I was offered a return sticker for the wrong card I told Nicole that I had already installed it and wanted credit for it.Three weeks later she E-Mailed me that she couldn't find my creditcard info and needed it.I wasn't about to give anyone my credit card info other then through a secure site.So I ordered more stuff and put in the messege part to credit me for the card.I received my order but no credit.Then friday almost two months after my order I received a return label for the card that I already told them I no longer had.So after two month I am not any closer to solving this problem."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy

Verified
5/5

2004-11-15

"i ordered a tv card on thursday and it was at my door on monday i was really amazed! from calif. to wis. in 4 days and a week-end in there also "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
N/A
Being trustworthy
Overall customer service
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-11-15

"this is the story for you. I long for good customer service and this company gives it to you. I had a some difficult with a delivered order (not their fault) and I got a replacement without having a difficult time. I applaud your level of competency in today's society. BRAVA!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-11-15

"I have bought several items from this company and have been very pleased with all that I have received. they have never made any mistakes or shipped any bad products. I have only good to say about them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused

Verified
4/5

2004-11-14

"Everything's so cheap for the same quality else where. Thanks"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with