"I've bought over 3000 devices on Swappa with great success, issues I have had were due to sellers for the most part. Much better than other sites."

"Swappa is very customer friendly and sells quality products. I would recommend them to anyone interested in purchasing quality products. "

"excellent page the items arrive in good condition"

"I've sold several phones and iPads through Swappa and it's always an excellent experience. No better online marketplace to buy/sell phones, tablets or just about any electronic device."

"Swappa setup a great platform for a **** free buying and selling experience. No hidden fees, everything is transparent to the buyer or seller. "

"Amazing Deliver"

"Sold laptop on this site. The pay system Swappa uses is PayPal. PayPal refuses to transfer my funds to my bank. Swappa’s reply was - “Swappa can’t help you”. 
All they care about is getting their cut. After that, they will not help you get paid."

"Great experience so far. No scams. Good well discounted phones. Good Proces, and reliable condition phones."

"Horrible! BEWARE! I went to purchase a phone on Swappa from a seller named pdx cellular. They took my money from my card then said they don’t accept my payment method . I reported the issue to swappa. They gave me a hard time saying I couldn’t show them my emails from card but i have to show them proof by logging in my account. They said the payment is pending and it’ll come back on my card in a few days. Its been a week and they still haven’t released my money. Swappa or the seller doesn’t list phone numbers to contact either on of them. You can only reach Swappa threw email. I can prove all of this threw the emails back in forth between me and Swappa. DONT USE THIS SITE!"

"Wanted to try Swappa 2-3 yrs ago as a side-hustle or something secure, safe and dependable to buy and sell high-end electronics. Now I’m hooked to it ( expensive hustle). Have its ups and downs but pros/benefit's outweigh the cons in all aspects. Don’t expect “spoon feeding” after a few, but that the whole idea.. do safe and secure transactions independently and they are there to assist if and when needed."

"I purchaed a Brand New iPhone 15 Pro and once again, the transaction and service was flawless. "

"It was my first sale on Swappa, sold my listing in under 24 hours, I probably underpriced it because I wanted to move it quickly, but it was an easy smooth transaction, couldn’t have hoped for a better experience."

"I have bought several phones over the years from sellers on Swappa, I have also sold things on their site as well - all my experiences have been good. "

"Phone was in better condition than I expected. Very pleased."

"Have been selling on Swappa for over a decade, and it's gone so far downhill I don't think I'll continue to sell through this website anymore.

Recently sold a phone that had hiccups with tracking numbers (that were well out of my hands and fixed fairly quickly) to an individual that let the phone sit in the mail for 5 days and then decided to accuse me of committing fraud multiple times because someone in his family picked up the phone and he didn't even realize it.

I got a PayPal case started against me for no reason (which froze my account) and was berated by the buyer and continuously accused of never shipping the phone or somehow manipulating USPS shipping numbers.

What's hilarious is that the numbers I provided the buyer clearly showed the delivery date/etc., so there was no reason for any of this to happen.

I reach out to Swappa staff during the process and get a copy-pasted paragraph, and that's it. No actual help or intermediation whatsoever. I reached out again, and GOT THE SAME EXACT COPY PASTED PARAGRAPH from the first time.

Hours later, the buyer comes clean and drops the PayPal case and admits he had actually received the phone. I ask Swappa staff for some type of punitive action for the buyer since the buyer has made defamatory statements and caused issues with my PayPal account, and Swappa staff simply says:

"It appears that the case with PayPal was resolved and that the buyer did receive the device. This was a clear issue on the buyers part, however we cannot penalize the buyer for their mistake on this part. We will notate their account regarding the sale and watch for any future behavior."

So it would seem that there are near zero repercussions for buyers who act like this?

Combine this nightmare of an experience with Swappa's MASSIVELY increased fees over the years, and you have a marketplace that I can barely consider viable anymore.

Swappa, you truly used to be great, now you've absolutely fallen by the wayside.
"