"I've used Swappa for about 5 years now and I've always had an easy time buying and selling different devices. I recommend them to all of my friends."
"Bought 2 phones on this site. One I know was supposedly checked by Swappa (IMEI was "checked"). Both phones were supposed to be new in the box. Both phones got cut off by ATT for being blacklisted/stolen. Swappa gave me no support so I sent one back and hoping to get my money back. I'm in the process of working on the second one as I just found out today. IN MY OPINION, DO NOT USE THIS SITE!
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"I've used Swappa a number of times over the past 9 years. They offer a consistent pricing/fee structure and clear categories. Having bought and sold on Swappa, I would recommend them over eBay for electronics."
"I bought an LG G8 ThinQ phone supposedly brand new. It worked for approximately 700 days, and now literally not one single service provider will tell me my phone is compatible. I went to LG and they told me the phone I had was not new and refurbished. So basically I have a worthless piece of garbage phone now I wasted 250 dollars on that I cannot connect to any service. Lucas Freeman their director of support basically told me I should be pleased with approximately 700 days of service and that I should just push Sprint and T Mobile to somehow tell me my phone is compatible when they have explicitly and repeatedly told me there is nothing that can be done. Swappa's customer support is roud, careless, dishonest, and clearly in support of allowing scams. Stay away at all costs!! There are plenty of other sites to get a good deal for a phone or services that offer great deals with a new plan. I just wish I never wasted my time and money on these scumbags. "
"I've bought dozens of used phones on Swappa and I've had a great experience every time. The marketplace is truly excellent and well administered by the company."
"It’s definitely a platform I can trust with selling my devices. Not only it protects my rights as the seller, but also the buyer’s rights which is ideal. I love using Swappa!"
"I made another purchase on Swappa. I contacted customer support because seller didn’t ship per their policy and they responded quickly. I received the item as described. I am satisfied and am happy with my Apple Watch. I gave the seller the benefit of the doubt, life happens."
"This is horrible, especially for heavier stuff, as you have to pay more for shipping YOURSELF. I sold my like-new Xbox One X at ~$200; had to pay ~$85 for the cheapest shipping, Paypal fees, and Swappa fee itself. It is ridiculous that you have to pay for Paypal fees, as THEY are partnered with them not US! So basically, I sold my like-new Xbox One X for ~$115. RIP Money. Still, the choice is yours; get ripped or whatever."
"User friendly, reliable and trustworthy platform."
"I tried to sell an iPAD on Swappa. It was in excellent condition, kept in a case, with a tempered screen protector and sold with all accessories. They would not allow me to post it. The said there might be a chip on it. I sent them at least 12 photos and responded to every request they had. They stopped responding altogether and didn't post the iPAD. Huge waste of time to use that site plus they ask to link to your PayPal account. AVOID IT."
"Its a great, safe place to transact business."
"Been using Swappa for years for both selling and buying. It's a better way to buy phones and tablets. Get devices in your budget and not be stuck with renewing contracts. They stand behind their buyers giving the buyer a piece of mind the sale is legit."
"I managed to negotiate the price of the product, buy it and get it delivered in a matter of days. Now my product is chilling under the sun at the Mediterranean Sea. :) "
"Item as described. Shipping information was communicated as soon as available. Fast shipping "
"The transaction and the whole process of buying my phone was quick, smooth and transparent. and both seller and swappa made the whole experience very comfotable by clear communication. I got exactly the phone i paid for. Happy Customer"