"I bought an LG G8 ThinQ phone supposedly brand new. It worked for approximately 700 days, and now literally not one single service provider will tell me my phone is compatible. I went to LG and they told me the phone I had was not new and refurbished. So basically I have a worthless piece of garbage phone now I wasted 250 dollars on that I cannot connect to any service. Lucas Freeman their director of support basically told me I should be pleased with approximately 700 days of service and that I should just push Sprint and T Mobile to somehow tell me my phone is compatible when they have explicitly and repeatedly told me there is nothing that can be done. Swappa's customer support is roud, careless, dishonest, and clearly in support of allowing scams. Stay away at all costs!! There are plenty of other sites to get a good deal for a phone or services that offer great deals with a new plan. I just wish I never wasted my time and money on these scumbags. "
"I've bought dozens of used phones on Swappa and I've had a great experience every time. The marketplace is truly excellent and well administered by the company."
"It’s definitely a platform I can trust with selling my devices. Not only it protects my rights as the seller, but also the buyer’s rights which is ideal. I love using Swappa!"
"I made another purchase on Swappa. I contacted customer support because seller didn’t ship per their policy and they responded quickly. I received the item as described. I am satisfied and am happy with my Apple Watch. I gave the seller the benefit of the doubt, life happens."
"This is horrible, especially for heavier stuff, as you have to pay more for shipping YOURSELF. I sold my like-new Xbox One X at ~$200; had to pay ~$85 for the cheapest shipping, Paypal fees, and Swappa fee itself. It is ridiculous that you have to pay for Paypal fees, as THEY are partnered with them not US! So basically, I sold my like-new Xbox One X for ~$115. RIP Money. Still, the choice is yours; get ripped or whatever."
"User friendly, reliable and trustworthy platform."
"I tried to sell an iPAD on Swappa. It was in excellent condition, kept in a case, with a tempered screen protector and sold with all accessories. They would not allow me to post it. The said there might be a chip on it. I sent them at least 12 photos and responded to every request they had. They stopped responding altogether and didn't post the iPAD. Huge waste of time to use that site plus they ask to link to your PayPal account. AVOID IT."
"Its a great, safe place to transact business."
"Been using Swappa for years for both selling and buying. It's a better way to buy phones and tablets. Get devices in your budget and not be stuck with renewing contracts. They stand behind their buyers giving the buyer a piece of mind the sale is legit."
"I managed to negotiate the price of the product, buy it and get it delivered in a matter of days. Now my product is chilling under the sun at the Mediterranean Sea. :) "
"Item as described. Shipping information was communicated as soon as available. Fast shipping "
"The transaction and the whole process of buying my phone was quick, smooth and transparent. and both seller and swappa made the whole experience very comfotable by clear communication. I got exactly the phone i paid for. Happy Customer"
"I cannot believe just how terrible this site really is. The people that run it WILL NOT help you if there is a problem after the sale. Got a basic reply from them just saying work it out with the seller. Problem is the seller didnt want to reply to me after asking for days. Support just completely ignores my emails asking for help even though the seller broke the own rules of the sale Swappa listed. Just dont list your phone here for sale, dont buy a phone through the site. If there is a problem, you will get absolutely no help at all. "
"No junk, no jerks. Except for when there are. And they ban the victim for speaking up when being ignored by the **** who sold the junk.
Definitely weren't interested in my feedback, just banned me. I'm f.ucking lucky I got the device sent back and my money refunded (had to dispute the transaction with my bank through PayPal) before you blocked me. Jerks.
This was a couple years ago, I'm just tired of seeing swappa f.ucking lie. "
"Easy to find the phones you are looking for. Better than ebay. Can trust what you are reading is what you are getting."