"I was nervous about buying a phone online. Would I get scammed? I had only bought phones from my cell carrier or a trusted friend. But Swappa kept coming up in my research as a site you could trust. I am so glad I gave them a shot. Not only did Swappa have a lot of options for the model of phone I was looking for, they had a better deal than their competitor! I am so pleased with the new-to-me phone I purchased on Swappa. I’ll be back in a few years when I am ready to upgrade again. "
"Great Platform, with a great team"
"Easy to find phones and there are lots of extra protections for buyers."
"Muito bom, vendedor sério e responsável."
"Received phone in less then advertised condition, contacted seller who resolved the issue in a timely manner. Problem should not have occurred however nobody's perfect and the issue was resolved to my satisfaction so this speaks well for the seller and I would not hesitate to give the seller a 2nd chance if I needed to purchase another phone"
"I have purchased multiple phones and some other devices on Swappa. I think I have made 10 purchases over 4 years. The products are verified and the customer support is great. I have had only one issue with a vendor and Swappa helped resolve the conflict quickly.
I enjoy their easy categories to shop and they stand behind their service. I recommend their site to other people and I plan to purchase from them in the future when I need new tech. "
"There was an error on their site and I contacted them immediately to say I never ordered the item. Several hundred dollars was debited from my Paypal. They ignored the inquiry and ended up just shipping me something I never wanted. But here's the really bad part: I now have the box in my home and all I asked for was a label to send it back. Nope, they can't help me. They own no part of the mix-up that occurred on their site. There's even a BBB case about it, which they offered 0 support to correct the error. Customer, you live with it. I've literally bought and sold hundreds of phones in my time, and I can't wait until the next time someone asks me where to go for this (or not to go!)."
"A fellow smartphone hobbyist told me about Swappa a few years ago and it's become my go-to source for gently used smartphones, laptops, and tablets. Everything I've purchased has been exactly as described and in mint condition, as described."
"Original item needed to be replaced everything went smoothly and made it a. Right new item works perfectly "
"it is better than other sales sites"
"Always had a good experience buying/selling items on swappa. Interface is neat and easy to navigate. Easy to communicate with buyer/seller."
"Got a reasonably priced mint condition iPhone 13, and felt safe knowing there was a solid middle man for security."
"Got my mom a phone off of swappa years ago and it was great. Got a phone for myself last week, swappa is still amazing. Love this phone."
"Buyer claimed he got empty package. He uploaded pictures that package is sealed but claimed to look like tampered. I paid for 2+ lbs shipping wt. packaging material is 8oz. This means it is not empty. I end up loosing $200. Buyer history has nothing while I have all 5 stars on my review. Just come to think after all the fees and red tapes getting license for my business, do you think it is worth destroying it by scamming people for $200? "
"First time Very impressed. Thx swappa"