"Smooth transaction, great phone- thanks!"

"Quick shipment and the phone was in mint condition as advertised."

"The phone arrived in the condition it was described as (mint). Delivered promptly and sold at a great price. Very Satisfied!!"

"Their customer service team is a joke. They don't really do anything when you have an issue other than make you even more upset at the situation. I will never do business with them again!!!"

"We ordered an "unlocked" phone but it wasn't truly unlocked. The previous phone company had "locked" it for non payment of a phone bill. When we contacted the seller he immediately sent us a return shipping label and when he received the phone he immediately refunded our pay pal account. We reordered another phone from the same seller and he shipped it within an hour and we had it in about 3 days. Besides the inconvenience of returning the first phone and having to wait for the second phone we were pleased with how it was handled. "

"I’ve used Swappa for a couple sales. Their process to get listed is a little thorough. If you miss the slightest thing, it will delay the process and you’ll have to go back and forth with their customer service team. None of that is why I’m leaving this review.

I’m leaving this review because their customer service team is absolutely atrocious. In particular, I spoke with a Jon. He thought it was the right thing to do to cop an attitude over an email in regards to my frustration with non-direct instructions on what needed to be done to get a listing approved. I proceeded to respond back matching his tone. Then, after he antogonized, I snapped and requested being passed to a manager (Lucas). Lucas proceeded to contradict himself with every word as he said I was the one at fault here, not his terrible team member. So, with that said, I will never use this terrible company again."

"I've bought off of Swappa three times now. Never a bad experience. This is probably the only way I'll purchase a phone from now on. "

"I order a phone on Tuesday Sept 12th, 2018 and I received the phone on Monday Sept 17th, 2018. I think the phone came relatively quick. I order the Samsung Note 4 and it noted that it would be in mint condition and in mint conditions it was!!!!! It looked brand new, as if I opened it from a new box. It had no scratches or marks of any kind on it!!! I am extremely satisfied and recommend this company to everyone!!!"

"Got a "good" condition Pixel that seems almost brand new for an excellent price. The buying experience was very easy, and I got the phone in only three days."

"I just bought an iphome 7 unlocked version for 400$ and it was in a new (resale) condition. I activated and it had 1 year warranty from apple and that's what i was worried about. I believe it's safe to use as long as u work with paypel verified accounts along with it's protection."

"Got what I was looking for just as dI scribed, on time thou it missed something the problem was fixed Asap. Great communication on customer service. I will Def recommend them to others. Thank you again. I love my item. Am looking forward to using it after getting my new Sim Card. "

"Arrogant, unwilling to help, and useless. I've never encountered a company you tried to do business with and they said sorry we can't help and then refused to respond. Everyone working there should be replaced with McDonald's workers and that would be an upgrade. "

"With my old iPhone battery slowly dying, I decided it was time to get another phone, but I didn’t want to pay new phone prices. A search online led me to Swappa. Not only did I get a great deal, I didn’t even have to buy used! Plus, the website makes it easy to search each phone by type, carrier, and condition, and you’re given a checklist to make sure the phone you bought works properly before leaving feedback."

"Swappa really is amazing. It's like buying a phone on eBay, but better. Every listing is individually approved and the seller has to show IMEI number to prove it's not stolen or anything. Phones are also often cheaper because it's a better fee structure than eBay. They have even branched off into other consumer electronics now also. Definitely where I'll be buying and selling phones in the future."

"Swappa may be great if you don't run into an issue, but they are basically useless if something happens. From my experience they take the buyers side or no side in any disagreement. I bought a phone and after a couple days the screen died on it I sent the phone back as per the buyers instructions. Then the buyer starts saying I broke the screen. I had previously asked if there was any proof other than the original picture I sent that the buyer wanted and they said nothing. Swappa also did not interject anything to help make sure that I was protected as a buyer. Then upon the phone arriving oh look at all these new cracks and now they won't refund my money. Needless to say Swappa took no responsibility and just told me to contact paypal and the shipper and everyone but them for help.

I would be very careful buying a phone off of here. If you look at all the 5 star reviews its basically all people that never had a problem or didn't actually have to deal with swappa directly"