"i stumbled upon swappa and love it from the 1st day. Its been 1 week, I already purchased 4 smartphones(i am phone addict) and a Chromebook. Swappa ensure sellers are selling good quality products they have review method and we(buyers) are communicated throughout the transaction process, we communicate they have a team admin which reviews request and echoes it to seller. Furthermore shipping tracking is updated/communicated timely. Just the customized model instead of AI / robot generic messages, shows they are about satisfying the all stakeholders. Also they have excellent listed price items, feel like i escaped the transaction as a winner but in reality everyone is a winner because we all received what we wanted. thanks swappa hope more people learn your site and participate."
"My experience was very good,. I was skeptical on using a site like this. I will definitely use again. Very easy to shop and order a device. Shipping was very fast, I was updated on order status immediately if anything changed."
"I’ve bought 2 phones & sold 7 on Swappa since 2011, and been happy with every transaction."
"Quality used devices sold here as described. Secure & reliable used-good buying experience. Shipping is safe, quality, fairly quick, and included in the price. (all costs are included in the listed price so no surprises, except tax on rare occasion when it applies online) . I know I'm getting a good product when buying here. Listing prices are not controlled by swappa, but the market has some nice prices.
4/5 stars due to variety of listings can sometimes be limited (sometimes not the right color or specs or condition grade being available as searched for), and there is an automatically-included-into-price swappa sale fee (subtle fee) that is reasonable, but might cost some extra five dollar bills (how many depending on the initial sale value, percentage rate is pretty low)."
"The website doesn't get in the way at all. Everything is clearly organized. Three purchases and no bad experiences yet."
"I've been using Swappa for a couple years now. If I'm unable to sell locally, or purchase locally, Swappa is my go to. I even use Swappa to see how much I can start the process of my device at. Also, take into consideration the 3% that PayPal takes plus another $8 - $15 it costs to ship the device via USPS. I'm willing to pay those process to not deal with the occasional local wierdos! Happy buying/selling!"
"horrible customer service. One customer service called Travis can hold you hostage and it gets way personal. They always tell you go get your money back from paypal. Many frauds sellers. They refused to return my service fees. i had to go thru paypal and BBB to get it back."
""Great phone, nice deal. Thanks to the seller and to swappa!!!!!""
"The phone is exactly as stated. Mint condition. Its a pleasure to do business with an honest person. Thank You"
"Smooth, easy transactions are kinda boring in a way, but to me, that's the best kind. And that's just what I got on Swappa when I was looking to buy a used phone. I knew pretty much what I wanted, so I searched on their site for what was available, and made my selection. Swappa reviews information from their sellers before ever posting it, which gives a certain level of comfort. In any case, I made my choice and paid via PayPal. I received my device quickly from the seller, and it was exactly as described and fully functional. No hassle, no drama, no problems. Love it!"
"My 3 year old Galaxy S7 was originally Sprint and I transferred to T-Mobile and the device did not work well on the TM network... When I got a crack in the screen I decided to replace it. Ordered from CC on Swappa, and the phone arrived 2 days later. It took me awhile to update all of the android and t mobile software and transfer my apps, but now I am good to go. Happy camper"
"As soon as was purchased,he delivered.i couldn't b more pleased.."
"I love the fact products are screened and priced to sell ... it's a one on one transaction it's like no middle man..
I have been raving about Swappa to my friends :)
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"I found the exact phone I wanted at a good price. Seller shipped immediate. It arrived timely and in better condition than advertised. "
"The best way to buy or sell a used phone. Allows you to sell your phone for its actual value instead of selling your or trading for pennies on the dollar to a phone reseller. Having the security of PayPal on the transaction is a plus. The Swappa is there to make sure that listings are correct. "