"I just purchased several pieces of equipment to set my home recording studio for voice over work. The experience working with Sweetwater was exceptional. The technician, Brandon, was very knowledgeable and helpful in selecting the best equipment in the price range I was looking for. I ordered them on Saturday afternoon and they were delivered on Tuesday. I am pleased with the equipment and the performance. On two occasions I had questions on the setup procedures and I was able to reach support quickly and got the questions answered. I will definitely work with them again."
"this octaver pedal is amazing, now i don't have to switch from guitar to my a bass, very simple to use and it sounds amazing, thanks again sweetwater for another great product and smooth transaction. I highly recommend making your purchases with Sweetwater.com. The price for the the Behringer UO300 Ultra Octaver Pedal was an excelent price, I love this pedal, now my next item i want to order is the tc electronics voice live pedal, and I already know it's gonna be amazing too, just like the UO300, you can't go wrong with Sweetwater or with the UO300, I highly recommend it, and sweetwater ships super fast too. Thanks again Sweetwater for another amazing purchase and product. Thank you, you guys rock \m/"
"I am not typically one who leaves reviews -- but given Sweetwater's truly extraordinary customer experience I just had to weigh in. These guys are ON IT. Great product selection, great prices, ships promptly, wonderful follow-up -- one of the best experiences you'll find anywhere. Pleasure doing business with these guys. And I look forward to the small bag of candy I get with each order :)
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"Cody is always on top of my needs, and gives honest feedback and information, and you can tell when he suggests something, he's speaking from experience and believes in it. Always on top of responding and always helpful!"
"Top notch in customer service. Straight up answers to any questions with no nonsense. If they don't have something you ordered they keep you updated to the status of the products availability. Easy returns or exchanges. My service engineer, Brandon Younlao is a pleasure to do business with!
Sincerely,
Jody Huggins
Charleston SC"
"Great service, with great follow up"
"i ordered an item and they sent an incorrect and unwanted replacement for this item without the option of a refund."
"was concerned regarding shipping delays, speaking with customer service was easy & personable. Like everyone else weather has impacted deliveries. on the call , "no buttons to push, no telling a computer "representative" actually had a human take my call.....need I say more!"
"Sweetwater assigned me a sales person over 5 years ago and he is still the person that responds whenever I send them a question. When I call, their equipment sees my number and routes me directly to him. During regular business hours, the first thing I hear when I call is, "Good morning Brad. Are you calling about the you just ordered?". If I'm calling for advice, "Shawn, I'm thinking about getting an xyz. Would that work well with my tube amp or would an abc work better?" They've always steered me in the right direction. Once when I was interested in buying a guitar brand that they didn't carry, I asked him why. He said he didn't have the answer but that he'd refer my question up. The company not only responded, I got a call from the product manager and an email from the ceo explaining the business rationale, which was a reasonable one. They suggested I buy from one of their competitors, which I did. (Several years later, the business conditions had changed and they finally did carry the brand.) Great company to work with."
"Sale was better priced and perfect!"
"I wanted to get a different drum pedal. There were so many it was overwhelming. After talking to my sales engineer I was able to determine that I needed a direct drive pedal and he helped steer me to a brand and style in my budget that would meet my needs. I would not have known where to begin otherwise. What a great help. The pedal arrived on time as promised and I couldn’t be happier."
"The buying experience with Sweetwater was truly terrific. Sweetwater had great customer service and really knowledgeable representatives. "
"I have bought from SweetWater numerous times. Always helpful and answers my questions with exceptional courtesy. "
"The personal expert service you receive from Sweetwater is second to none. It doesn't matter if you are buying a $10 item or a $2500 item, you have a personal sales engineer to help you, in my case Rob Kramer, who makes sure you are getting exactly what you want or need, and then keeps in touch with you from time of shipment, updating you on the delivery, and then follows up with you when you receive the item to make sure you are happy with it. The items that Sweetwater sell are high quality, competitively priced, and provides fast free shipping. I absolutely enjoy doing business with Sweetwater, where you are treated well, and they truly appreciate your business. Based on my experience with Sweetwater, for my musical needs, I wouldn't consider going anywhere else."
"I was impressed by the customer service and the follow-up to make sure that everything was fine. "