"Truly feel like extended family. "
"Quickly and easily found the items we wanted, ordering was easy, communications from Sweetwater was informational and the order arrived quickly. Very happy!"
"Sales Engineer was the best. Great job on the instant help,"
"We love buying from this company. I've ordered repeatedly from Sweetwater. Their shipping time is excellent and Customer service even better! Their sales engineer, Mike, followed up with a friendly call and talked to my husband for 30 minutes about some questions he had about the ESP LTD guitars. Mike was very knowledgeable and patient. My husband enjoyed the conversation and was able to make the decision to purchase that Guitar from Sweetwater."
"Great store. Super fast shipping and tops customer service "
"They are very helpful and a wealth of information and knowledge."
"This was my first time using Sweetwater, though my husband is a regular customer. I got him a guitar stand for Christmas, and was so pleased with the great customer service and fast shipping turnaround. The product itself is sturdy and well-made, and my boyfriend was both surprised and very happy with the gift he found under the tree this year. Plus, free candy! Thanks so much for making this a memorable, stress-free holiday shopping experience! "
"I had ordered my son in law something that was unavailable, they personally contacted me, and also contacted me through text. The fella’s name was Danny, and he was very kind. THAT is excellent customer service. Thank You, Sweetwater Sound! "
"Always the best experience with Sweetwater. I can always count on them to have what I need, and their prices cannot be beat. Great customer service as well. I had a kick-drum not function perfectly out of the box. I called and told them and they sent me a replacement no questions asked. They never even asked me to send back the non-functional part. Great company."
"I bought a guitar pedal from Sweetwater at a very good price. The representative at Sweetwater contacted me after I ordered it to let me know the item was on backorder, and contacted me again to let me know when it shipped. The representative was very helpful and I appreciated the service. I didn't have any problems or questions, but if I did I was confident I could quickly get in touch and be taken care of. I recommend Sweetwater fully. "
"Great Service from the Sweetwater Sound Team in Fort Wayne"
"Amazing people, great products. Customer service is great!!! "
"I've done business with Sweetwater for many years now and can speak from experience that they not only sell name brand instruments but offer great service. If I have a question about something I need or a problem I'm having I get to speak with a knowledgeable technician. Not someone trying to sell me something, in fact I can call needing information that doesn't result in my having to purchase something. I will not do business with anyone else online, doing business with them is like doing business with a partner."
"Spoke back and forth via email with Stuart Niven and Alex Roderick in regard to the suggestion given in my to title AFTER wasting $38 for 2 Day Delivery that arrived in 4 days on one item, and the other out of stock the at was to be a Christmas present. I am am now told they may not get the product until January in order to ship it to me. I would have canceled, but unfortunately, Sweetwater is the only company this particular product is sold. It is a particular cajon drum that my husband wants. So I wait.
Sent a message to the President of SW today, and await a reply. "
"Every time I've worked with Sweetwater, their customer service, product knowledge and quick service have proven to be exceptional and exactly what I would do for my customers if I owned that business. I can't say enough about how they are "THE" company to deal with for all your musical/podcasting/meeting needs.
Thank you"