"Ryan Lenhertz at Sweetwater always helps me get the best equipment at the best price for my church. I've tried other big box music stores, and keep coming back to Sweetwater. Service and fast shipping second to none. Thanks Ryan!"
"I like to call it "painless guitar shopping". I'll see something I like in a local shop, play it and then gag at the price. I come home, go to Sweetwater's web site and find just what I want at a much lower price. The zero-interest financing deals are the real clincher. Last year I bought a Fender Deluxe Roadhouse Strat. Excellent. This year what I always wanted since I started playing guitar in my late teens - a white Les Paul Custom! Got me a great Epiphone Custom Pro. Compliments my Strat, ES-335 Dot and original 1981 Gibson Les Paul Standard greatly. Each guitar has its own sound, and I think I've got the whole range covered."
"Very knowledgeable sales staff, excellent service, super fast delivery & a neat bag of sweets"
"I highly recommend Sweetwater Sound. Jimmy Hart Sales Engineer was a great help."
"I have purchased several guitars from Sweetwater ranging from Gibsons, Fenders, and just recently Schecter and Marshall stacks along with everything else. The help and the willingness of the Sales Engineer, Frank Gerdts, to ensure complete satisfaction is outstanding. I highly recommend buying from Sweetwater."
"If you don't work with Sweetwater then you're missing out the experience is smooth and easy. When it comes to musical needs they are the best."
"Ordered a new lefty 2018 Gibson Les Paul Studio from Sweetwater. Delivered as promised in two days. The guitar was pristine. Not a mark on it. With a little tuning it was ready to play right out of the box. My Sales Engineer, Dontae, was knowledgeable, courteous, and friendly. Sweetwater also had the best price and a very liberal payment plan. All this in addition to the fact that they actually had this beautiful left-handed guitar in Smokehouse Burst in stock! If you're a lefty, you know what I'm talking about. My first time to do business with Sweetwater, but by no means my last!"
"My representative always answers any questions I have, and always makes sure it's at the best price he can get it. They go way out of the way to make sure I am taken care of."
"Seeetwater gets 5 stars in every area! Everyone is very polite and super helpful. Free shipping and candy too."
"Everything about working with this company was amazing. The items I ordered arrived on time and in immaculate condition. I was very surprised to have a call from my assigned sales rep when I first ordered. It was an interesting thing to happen and one that really is what sets this company apart. I do YouTube videos for fun with some friends, and I will never be purchasing from anyone other than Sweetwater Sound for my Audio needs."
"Sweetwater has pretty much the same products that other music retailers have at pretty much the same prices. What sets them apart is their "sale engineers." First of all, the company invests in training with the result that all these guys/girls know what they are talking about. And when they don't know a particular product, they tell you (they don't try to buffalo you). But they always have access to someone there who knows more about it than you would ever need to know. Secondly, their customer care is unbeatable. Two year in-house warranty on electronics means if there's a problem you send it to them. When I've bought from other retailers, after the transaction is done it pretty much "You're on your own." Not with Sweetwater. They have your back. I found Sweetwater after I found some of the other on-line retailers and old shopping habits die hard, but more and more I turn to Sweetwater first. There is just no down-side to dealing with Sweetwater."
"Have been doing business with Sweetwater for several years. My sales rep (or whatever they call them) is just fantastic in which to work, always helping me find the product we need AND the best price for us. These folks know their stuff and their customer service is also great. They messed up an order once and made good on it. Can't ask for more!"
"Received a defective audio amplifier from manufacturer. Sweetwater sent overnight a replacement to ensure zero downtime. "
"I have purchased products through Sweetwater since 2007. I have purchased 2 Drum kits through Sweetwater, the latest being DW's Collectors Tasmanian kit. Extremely pleased with the kit, their service and pricing. Their warranties and return policies are great should you ever order the wrong part. Fast delivery.
You are never "just" a customer at Sweetwater. Sean Geyer has been my Sales Engineer. He has been great with his help and guidance, and I stress, never in a hurry to move on to his next call.
It is all the little things that Sweetwater does that makes them successful, especially the little goody bag of Sweetwater candy with every order. Even though I'm not supposed to eat them, I look forward to finding that in the box and giving it to my grand-kids."
"I struggled to purchase a concert ukulele online. I spent hours trying to get my credit card to match the information that was requested. Problem was my card used a middle initial and they requested my middle name. When I FINALLY spoke to someone, I could not understand their English.
I called Sweetwater and was thrilled to speak with Ken Davis. He was courteous, and efficient. My uke arrived in good condition and I am
enjoying it. I am told that the longer I use it, the longer it will be able to hold it's tune. That is my only concern now. It does not hold it's tune for very long.
Thank you Ken!"