"This company is more like your out-of-town aunt who’s sending you your birthday present! So sweet to work with, professional yet personable, and so prompt! I’ll definitely be shopping with them again!"
"These guys REALLY go the extra mile to make sure you're satisfied... I can't think of any other place that actually bothers to CALL YOU after your order to see if everything is exactly how you wanted it to be - no recorded messages, no impossible-to-reach technical support, no hassles or runarounds... Just pure human service. I'm usually stingy with compliments, but Sweetwater earns them with ease."
"I'm a hobbyist so I don't buy equipment very often (if I had to depend on music to support me I'd starve). Sweetwater is the first place I go when I'm looking to buy. Knowledgable staff, friendly, fast (free!) shipping. They go outta their way to make sure you have the best experience. Thanks Sweetwater!!"
"Just when you thought everything was great. Well informed, fast delivery, packaged great, top notch products. Then boom, the sweet thank you I got just for ordering.
NO, Thank you for giving it the sweet personable tough that you just don't get on internet orders. Keep up the good work."
"Every time I order something it is “easy” from start to finish. I get a call from my sales rep Jose with shipping updates and my favorite part receiving my order great gear plus a little bag of sweets ! 5 stars"
"This is my second dance with Sweetwater .Won't be my last . Thank you"
"Courteous Knowledgeable staff well trained sales Engineers Fast shipping"
"I purchased this entry-level digital wireless system for a woman on our church worship team. She is blind and needs hands free so she can read her lyrics in braile. Until now, we had a headset for her, but it was very cheap. I was a little apprehensive about this purchase, as this wireless headset, although digital is entry level. But after having our first rehearsal yesterday, I would say it was well worth the app $35o purchase! Sounds great! All I need to see now is how it holds up over the long haul. Thank You Sweetwater! Another "Sweet" purchase! I would recommend this company to anyone - their gear quality and one to one customer service is unmatched!"
"The on-line site that Sweetwater has in place is easy to use. Product info was easy to retrieve and research. Pricing and options for shipping were very helpful. I liked the default for the shipping vendor to contact me in person or just leave it on the front of my property before dropping off the order.
My sale rep is Randy Poteet. I really enjoy speaking with him as he is well versed in the products that I'm interested in.
Excellent Job Sweetwater !"
"Horrible customer service. Do not help in anything. They only serve to say can not."
"Great selection, good prices and free shipping!"
"Brad and the Sweetwater team are awesome, they’ll have my business for as long as they’re in business!"
"easy purchase. the ear phones were a present to my grand daughter. i've purchased before at sweetwater and never had any problems. good people to deal with."
"I have been purchasing equipment from SW for several years. Both product and service have been excellent. I was so impressed I drove over 5 hours to visit the facility . I was given a tour by Chris and then introduced to my sales engineer, Dustin. SW is a one of a kind business and facility . "
"I've ordered quite a few things from Sweetwater recently. From a $20 order to a $1000 order, they've all been treated like it's important to the company. My sales engineer is more than ready to help make decisions, and doesn't just push high dollar items, but really tries to make sure I'll be happy with the gear I buy. Outstanding customer service in a time when most companies act as if they don't need your business."