"I have heard for years how great the service is at Sweetwater. Now that I have had the pleasure of dealing with them myself, I must say I am totally impressed. In the past, dealing with musical sales people has been like trying to buy a car, in that when you finally make a purchase, you feel like you’ve been taken advantage of and you are on your own. I enjoyed talking to Damon Mitchell and intend to reach out to him for other products to compliment my Bose L1 Compact! "

"Superior in every way. 5☆s isn't enough. They deserve infinite stars. Excellent customer service. Excellent in every field. A++++ Both Thumbs & big toes up. "

"I have delt with many music stores in my...ahem, MANY years of playing guitar. And in that time have purchased a lot of equipment and usually been very satisfied. However, since my first purchase with Sweetwater Sound I have had the best buying experience in my life. The service of sales engineers and the rest of the staff all the way to the top level is top notch. I couldn't be more pleased with the way everything is handled, including solving any problems that may arise.
Kudos to Mr. Chuck Surak and all who work for Sweetwater. They have a customer for life.
Frank DiNapoli"

"I have dealt with Sweetwater Sound for several years and have always been treated with a friendly and knowledgeable response. I trust the knowledge and opinions of my salesman. The financing is great, especially the 36 and 48 month interest free programs that they have. Thanks Sweetwater Sound for being a trustworthy and honest company (so rare in this age)."

"headrush ffr 112 is awesome love it you guys are the BEST!!!!!!!!!!!! it was back orderd and got it faster than you guys said like i said the BEST!!!!"

"The best customer service I have experienced in a very long time."

"I always shop for a deal and I found one at Seetwater. My dream guitar for 48 months no interest can beat the deal!! Plus Sweetwater was the only place that had a 2019 Gibson in stock!"

"I am never moved by automated, stock “Thank you for your business” emails. They are bland, predictable and filled with pleasantries and promises that the sender has no intention, and certainly no capability, to deliver on. Within a very short time of my placing a very small initial order on the Sweetwater website my phone rang from a number I didn’t recognize. I came close to not answering it and almost lost the opportunity to experience a real “First”. There was a real live person on the other end of the phone who not only thanked me for my small order but who proceeded to ask about my related needs and how Sweetwater could help me fill them. There was no high pressure but rather a real honest attempt to learn more about me. I was blown away by this step beyond the norm to demonstrate customer service. When my order arrived a few days later, there was a personal note of thanks enclosed and a small bag of candy. What impressed me most was the sincerity. Sweetwater really seems to care about their customers and the do appreciate us. What a great combination!"

"I placed an order for an item I needed - and it was priced at he lowest rate - and not only was the process easy, but I received a phone call verifying my order and thanking me! That's service!! Thanks again, Sweetwater!"

"Sweetwater, an excellent music service. I say service because unlike most other online music stores, Sweetwater will help you make the best purchase decision. Your Sales Engineer is so knowledgeable, if a mistake is made at their recommendation they will correct it, period."

"AirStrike is an excellent audio module for drums. All styles are represented and an infinity of possibilities are offered for variations of rhythms. On the other hand the sound, which is already very good, can be modified at will according to his desires. I use it with Ableton Live and it's a real pleasure.

Beyond the price offered to me by Sweetwater, the service provided was really up to my expectations. Thanks again to Sweetwater's team who was always available.

A big thank you to them for all their advice.

Best regards"

"Thank's from chuck surack."

"From the inquiry phone call to the purchase the people at Sweetwater music were top notch. Both friendly and knowledgeable. Always a pleasure to work with. Thanks again team."

"My sales Engineer, Bob Furlong, gets extra kudos for putting up with an OCD musician. He lets me ramble on about all kinds of stuff. I was in the middle of a big purchase when I had to have triple Bypass heart surgery and yet without missing a beat, Bob said "Just get better! I will be here when you are healthy and ready to buy".

I will forever be a loyal fan of the SWEETWATER DIFFERENCE!
"

"I have never received ONE THANK YOU from any other musical equipment dealer other than SWEETWATER! Mr. Surack thanks me personally! I have spent many, many $$$$$$$$ with the struggling arrogant company a well known National chain. I don't have to deal with punk kids or older sales people that try to belittle you over a simple question. Or if your question is too technical get the deer in headlights stare only to be brushed off as it I am making stuff up.
Bottom line, SWEETWATER will, does and continues to go above and beyond to help! They are professionals that want to help and want your return business!
Great Job to ALL SWEETWATER employees! "