"My grandson sent me a list of drum equipment he wanted for his birthday. This was my first experience with Sweetwater and it was awesome.
Great service, everything was in stock and delivery was in 2 days without extra charges. I got emails to let me know when items shipped and to offer assistance if needed. Excellent all around experience (down to the little bag of sweets). I will definitely be back to order again and can’t tell enough people how great Sweetwater is!! Thank you so much! Grammy"
"The only place I spend my money at for new gear- I have a Sales Engineer that has been assisting me for years now with advice and savings on all my purchases. No one else is giving me this level of service.
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"Sweetwater will get all my orders from now on ! I dealt will two other major music stores and a few smaller but none can compare to sweetwater ! I was worried a little about having a amp shipped but can say they get it to you in perfect shape
And want to know if all is well -- and they mean to makes things sweet as possible.
Although far from me-- it's like having my own music store team-- right with me!
It's probably the best experience to have things brought right to your door.
I know that sweetwater and I are in the long run together-- thanks -- you earned it!
What I see in most businesses-- not just music-- is a decline in professionalism to the point most I won't do any biz with---- you earned my respect !! I will be ordering more from you soon---- because I'm happy to do biz with sweetwater-- 100percent
Of what I exspect--- all-- biz in this country --- should be!!!!!!! Oh! That Fishman loud box mini----- Good golly miss molly that little amp surprised the heck out of me and
Probably exceeded my exspectations by--- 75 percent-- that's a sweet experience!!
Thanks Jim"
"Bought a bass guitar, didn't need any help but they were great about making it happen. Thanks!"
"Sweetwater truly places customer experience first and they go out of their way to please. It's not just about lowest price. It's also about customer satisfaction and trust in your personal sales engineer that you will deal with each time you return to make another purchase. Your sales engineer is only a phone call or email away for anything you need, from product questions to any sort of problem that you may have or simply to streamline a purchase."
"I was surprised how easy it was. Rob was courteous and knowledgeable about what I wanted and took the time to answer all my questions I had about the purchase. The real shocker was that it arrived at my door the next morning .. over 500 miles away ----- Fender American Elite Stratocaster - Aged Cherry Burst with Ebony Fingerboard ------
Kudos to Rob Kramer..."
"Professional, cost effective, fast and accurate. A great first order experience compared with my current suppliers."
"It was horrible im never buying anything from them i cant belive how rude they are and insulting "
"My Sales engineer was very helpful. After several weeks of shopping around I ended up purchasing a Takamine 12 string. The guitar plays and sounds great. "
"Very helpful with knowledge of the gear. Got me exactly what I was looking for and at a great price."
"For some reason, few companies are able to successfully instill customer-centricity in their frontline staff. Sweetwater not only pulls that off, but is THE model all other businesses should follow. Human error is always possible, and Sweetwater isn't immune to those. However, when those rare moments occur, they are quick with a satisfying remedy. I love this company and spend every music dollar with them. They have my complete trust and utmost respect. "
"As with all prior orders the product is perfect, exactly what I expected and the service/delivery is excellent. I am so glad to have found Sweetwater. I will most definitely use Sweetwater in the future."
"I wanted to try out a different brand of drum sticks. Sweetwater had what I was looking and I placed my order. The very next day, I got a call from the Service Manager to say the sticks I’d ordered were not in stock and they’d be delayed in shipment. I was not in hurry to get them, so the delay was fine with me. It was great to get the heads-up call though. The sticks arrived shortly thereafter very well packaged. Thanks! If I like them, I’ll purchase a bunch more from Sweetwater."
"RYAN-THOUGHOUT-THE-ORDER-WAS-FAST-KNOWLIDGE-ON-MY-ORDER-WAS-A-10-I-WILL-ORDER-AGAIN-AND-WILL-POST-ON-FACE-OOK-TO-ALL-MY-FRIENDS-THANK-YOU-SWEETWATER"
"Ordered an ISP Theta X preamp, got obviously used, slightly damaged gear instead. Not Happy."