"Quick order turn around for exactly what I needed. Thanks."
"This is my second order with Sylvane. Although my preferred brand is available locally, Sylvane offers it with a higher level of filtration, and at a reasonable price. The order ships immediately and arrives in perfect condition. Very good experience."
“We are so happy to hear this! Thank you for being a Sylvane customer and for trusting us with your air quality needs! ”
"what a great product it works to perfection!!!!"
“We are so happy to hear this, thank you! ”
"We ordered a heating and cooling system to put in our spare room it was supposed to come with the remote did not can’t get anyone to contact us I have called I have sent emails I have tried messaging with absolutely no help whatsoever will be filing a complaint with the federal trade commission and the Better Busi"
“Hi there,
We apologize that you have been unable to reach anyone on our Customer Service team. We are currently experiencing a higher call volume than usual due to COVID-19. To reach our team faster, we encourage you to have your order number ready and use the Live Chat function on our website. Customer satisfaction is a top priority and we hope you will give us another chance in the future. Thank you! ”
"Met this customer's expectations, and that's my definition of quality service. I live in Arizona, and it worked as expected to cool our back porch."
“We are so glad your new swamp cooler is helping to cool down your porch in that brutal Arizona heat! Thank you for being a Sylvane customer and for trusting us with your cooling needs! ”
"I received my cooler on time. It works well. I had questions. I called customer service no answer and no call back as promised. This happened twice. It's been a month...still waiting for the "call back"."
“Hi there,
We are glad you are enjoying your new evaporative cooler but we apologize that you have not been able to reach our Customer Service team. We are currently experiencing a higher call volume than usual due to COVID-19. To reach our team faster, we encourage you to have your order number ready and use the Live Chat function on our website. ”
"Ordering what I needed on line was nice and simple. Received my filter in a timely manner. "
“We're so happy to hear this - thank you! ”
"Fantastic service!!!! They expedited the order and got it quick"
“We're so happy to hear this! Thank you for being a Sylvane customer! ”
"Horrible rebate service but the air conditioner was fine."
"Always hesitant to order from an online company but I knew what I wanted and they were one of the few that offered it so I bought a plug in gas detector for my RV. Shipping was fast and product was spot on. Thanks!!!"
“We are so happy you found us and that we carry what you were looking for. We hope you are enjoying your new gas detector. Thank you for being a Sylvane customer and for trusting us with your indoor air quality needs! ”
"Had no problems delivery was timely .And Ac unit works great "
“We're so happy to hear this - thank you! ”
"Better price and shipping then Amazon. Air conditioner was packed well and servicing the space I needed. "
“We are so happy to hear this! Thank you for being a Sylvane customer and for trusting us with your indoor air quality needs! ”
"Love the quality product from sylvan. Purchase experience excellent. Fast and SO well packed. Arrived in perfect condition!"
“We're so glad to hear this - thank you for being a Sylvane customer! ”
"I ordered 2 A/C units separately and each were delivered on time and are working great. Cost was competitive. Highly recommend ordering from Sylvane."
“We're so glad to hear this - thank you for being a Sylvane customer! ”
"Did not receive all the parts and now they want me to contact the warranty place to get the parts. "
A rep from Sylvane, Sylvane3, has responded:
“We're happy to hear this, thank you! ”