"As previously stated my experience with both the website and the product was a five star visit. The product came as advertised and since I've been a user of Aprilaire products I expect the same quality filtration from my new model as my previous few. I can say that the way they have updated the method of installing the filter unit within the housing it will be a much easier installation than my older unit, which wasn't difficult but took longer to install. This one is extremely easy to change filters. I'm happy with it already and I just started to use it."
"I’ve ordered dehumidifiers for me and others in the last years. Great prices and selection! Since I live close to Atlanta, they deliver in one day."
“We are so happy to hear this! Thank you for being a repeat customer and for trusting us with your indoor air quality needs! ”
"Everything I ordered fit perfectly with my unit. I was very pleased with the speed of shipping. "
“We're so happy to hear this - thank you for being a Sylvane customer! ”
"Excellent product so far."
“Thank you! ”
"A seamless transaction that delivered a great product to us promptly! I have recommended it to three others who are ordering!"
“We are so glad you had a great experience with us. Thank you for being a Sylvane customer and thank you for the referral! ”
"I was told about this brand of dehumidifier by a friend, looked online found it at Sylvane and ordered it. Received it installed it now just letting it do it's thing. Have not had any issues and have heard nothing but good things about this equipment. Hopefully I will get good service out of it."
“We are so happy that are enjoying your new dehumidifier. Thank you for being a Sylvane customer and for trusting us with your indoor air quality needs! ”
"On time. Just what I needed!"
“Thank you for being a Sylvane customer! ”
"Pleased all the way around! "
“Thank you for being a Sylvane customer! ”
"Online ordering was a breeze- price of the mini split was lower than Amazon - shipping timeframe was good.
You will need the same amount of patience as Job to talk with these people regarding any questions about the item or shipping inquiries.
Getting a timely email response is no better.
"
“We are so happy you are enjoying your new mini split! Due to COVID-19, we are experiencing a higher than usual call volume. To reach Customer Service faster, we encourage you to use the Live Chat function on our website. Thank you for being a Sylvane customer! ”
"Quick service and shipping."
“Thank you! ”
"Item came as described in a timely manner. "
“Thank you for being a Sylvane customer! ”
"I found Sylvane looking for a way to cool our patio down a bit so we could enjoy it more this summer. We settled on the Hessaire MC37A 3,100 CFM Evaporative Cooler w/ Automatic Controls and it has worked well. This is not an outdoor AC, but it does cool the area enough to sit outside late afternoon. The price was right and Sylvane got it here quickly! We're pleased!"
“We are so happy you are enjoying your new Hessaire unit! Thank you for being a Sylvane customer and for trusting us with your cooling needs! ”
"in 2 hours 71 F degree in 3 rooms 750 sqf and outside 93 F degree!!!!!!"
“We're glad you are loving your new product(s)! ”
"Bought Dehumidifier from Sylvane. Dehumidifier stopped working though only 3 months old. Internal pump also would not work. Keeps giving E5 error. Tank overflowed. Tried calling Sylvane - no one will pick up. I was told to leave my phone number, but no return calls so far. Tried emailing Sylvane - no response. Bad product and poor customer service. "
“Hi there,
We are sorry to hear that your dehumidifier is having issues. Due to COVID-19, we are experiencing a higher than usual call volume. To get in touch with our Customer Service team faster, we recommend using the Live Chat function on our website. Thank you for being a Sylvane customer! ”
"You had what I needed.
You sent what I ordered.
Great."
“Thank you for being a Sylvane customer, Brad! ”
A rep from Sylvane, Sylvane3, has responded:
“We are so happy to hear this! Thank you for being a Sylvane customer and for trusting us with your indoor air quality needs! ”