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Verified
5/5

2020-06-17

Great!

"Faster service than Amazon!!!!"


Rep reply posted 2020-06-18
A rep from Sylvane, Sylvane3, has responded:

“Thank you! ”


Verified
1/5

2020-06-17

Horrible Customer Service Experience

"I recently purchased a HEPA filter for my Austin Air Cleaner. Prior to the purchase, I called the Sylvane Customer Service line on 6 different days in an effort to get confirmation of the filter no. I needed to purchase to fit by 2001 Austin Air Cleaner. Never got some one to answer the phone, so I took a chance and ordered the filter I thought would fit. Luckily it did. No help from Slyvane though! charles in Sarasota"

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Rep reply posted 2020-06-18
A rep from Sylvane, Sylvane3, has responded:

“Hi Charles,

We apologize for your experience with us. We are experiencing a higher call volume than usual due to COVID-19. We encourage you to reach out to our Customer Service team via the Live Chat function on our website to speak with a representative faster. Thank you for being a Sylvane customer. ”


Verified
5/5

2020-06-17

Web Site easy to use

"Easy process to order filters and quick delivery."

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Rep reply posted 2020-06-18
A rep from Sylvane, Sylvane3, has responded:

“Thank you! ”


Verified
5/5

2020-06-17

As promised

"Extremely pleased with purchase. Product works amazingly well on our patio. It’s actually quieter than we expected. Would highly recommend this to anyone looking for a little comfort on a hot summers day. Our dogs especially love lounging in front of it...a perfect fit for us. Thank you."

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Rep reply posted 2020-06-18
A rep from Sylvane, Sylvane3, has responded:

“We are so glad you and your pups are staying cool on your patio! Thank you for being a Sylvane customer and for trusting us with your air quality needs! ”


Verified
5/5

2020-06-17

Quick and easy

"Every thing seems to be fine"

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Rep reply posted 2020-06-18
A rep from Sylvane, Sylvane3, has responded:

“Thank you! ”


Verified
5/5

2020-06-17

Danby DeHumidifier

"The humidifier came quickly and in excellent shape, we will probably use Sylvane again, pricing was very good & site was easy to navigate.
"

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Rep reply posted 2020-06-18
A rep from Sylvane, Sylvane3, has responded:

“We're so glad to hear this, thank you! ”


Verified
5/5

2020-06-17

Breezy

"We decided to have an outdoor dinner for friends. we set the time for 6:00 pm as this was when most of them could come and we knew we would need a fan to stir up the air here in Phoenix in June, it was about 102 degrees. I ordered the fan from Sylvane on June 2nd expecting delivery on June 15, to my surprise it was delivered on the 5th of June. We set it up put water in it had it set on low speed and it created a nice breeze which made it comfortable for our guest of twenty people. It is not an a/c unit but it moves the air and that was only on low,and it was quiet enough not to disturb our conversations. I would highly recommend this cooler. "

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Rep reply posted 2020-06-18
A rep from Sylvane, Sylvane3, has responded:

“We are so glad your new evaporative cooler was able to cool down your space for your dinner party! Thank you for being a Sylvane customer and for trusting us with your air quality needs! ”


Verified
5/5

2020-06-17

Great dehumidifier from a great company

"Dehumidifier works like a champ. Very easy purchase."

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Rep reply posted 2020-06-18
A rep from Sylvane, Sylvane3, has responded:

“Thank you! ”


Verified
5/5

2020-06-17

Honest, fast and reliable

"Buying online can be scary but Sylvane was reliable, honest and fast on delivery. They gave me a tracking code and it arrived exactly when they said it would arrive. Btw I love my new air purifiers!"

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Rep reply posted 2020-06-18
A rep from Sylvane, Sylvane3, has responded:

“We are so happy to hear that you are loving your new air purifiers! Thank you for being a Sylvane customer and for trusting us with your indoor air quality needs! ”


Verified
5/5

2020-06-17

Great product, great service!

"We absolutely love our new evaporative cooler, we’ve even dubbed it “little hurricane that could”. Great product, I’ll tell my friends!"

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Rep reply posted 2020-06-18
A rep from Sylvane, Sylvane3, has responded:

“We are so glad you are loving your new evaporative cooler! Thank you for being a Sylvane customer and for trusting us with your air quality needs! ”


Verified
5/5

2020-06-16

Seamless experience from ordering to receiving and using

"I ordered a Hessaire Evaporative Cooler from Sylvane. Product details on the website were just right, the ordering process was smooth, I received the item right when it was supposed to arrive and the packaging was good considering it was a heavy item. This is my first time using Sylvane and the experience exceeded my expectations."

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Rep reply posted 2020-06-18
A rep from Sylvane, Sylvane3, has responded:

“We are so happy to hear this! Hessaire is a customer favorite brand and we are so glad you are enjoying your new unit. Thank you for being a Sylvane customer and for trusting us with your air quality needs! ”


Verified
5/5

2020-06-16

Fantastic source for Friedrich Electrostatic Air Purifier Parts

"When I could no longer find the charcoal filters for my 2 units as local company only claimed they could get the regular washable filters I did an internet search and was able to purchase a pair of the proper filters from your company for less than local company wanted for non charcoal filters. So I will now change them every 6 months which will boost air quality as I'm now on Oxygen Generation 24 x 7 with chronic Emphysema."

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Rep reply posted 2020-06-18
A rep from Sylvane, Sylvane3, has responded:

“We're so glad you found what you were looking for at Sylvane! Thank you! ”


Verified
5/5

2020-06-16

Great Experience

"Received my a/c unit quickly and in good condition. Very happy with the service. "


Rep reply posted 2020-06-18
A rep from Sylvane, Sylvane3, has responded:

“Thank you! ”


Verified
5/5

2020-06-16

Excellent

"I was very happy with the product I ordered and how fast it came "

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Rep reply posted 2020-06-18
A rep from Sylvane, Sylvane3, has responded:

“We're so glad to hear this, thank you for being a Sylvane customer! ”


Verified
5/5

2020-06-16

Easy and Flawless Service.

"Found item online, applied for credit and placed order. Great service, received item few days later."

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Rep reply posted 2020-06-18
A rep from Sylvane, Sylvane3, has responded:

“Thank you for being a Sylvane customer and for trusting us with your air quality needs! ”