"The dehumidifier package arrived promptly and in good shape. It is working well. Thank you."
"Said it all in the title."
"My product came to me broken and I can’t get anybody to answer the phone nor call me back or respond to my email"
“Hi there,
We apologize for your experience with us. Due to COVID-19 we are experiencing a high call volume. We encourage you to reach out to our Customer Service agents via the Live Chat function we have on our website. Please have your order number ready so they can assist you. Thank you. ”
"This dehumidifier is just what I was looking for. I also have a smaller danby dehumidifier and they are both very quiet. Shipment was quick. No problems. "
“We are so glad you are enjoying your new dehumidifier - thank you for trusting us with your indoor air quality needs! ”
"Products arrived in expected time frame and in good shape."
“We're happy to hear this - thank you! ”
"Great items - fast shipping - exactly what I wanted. "
“We're glad to hear this - thank you! ”
"Shipping was quick, easy set up of unit/ works like a charm."
“We are so happy to hear this - thank you for being a Sylvane customer! ”
"For some reason I wasn't able to log into my account until after I checked out?"
“We apologize for the inconvenience. I will pass this message along to the appropriate department to see if they can find out why this may have happened. Thank you for being a Sylvane customer! ”
"Very good service with order"
“Thank you! ”
"great to work with, would use them anytime"
“Thank you for trusting us with your air quality needs! ”
"Was unable to enter any credit card information. Had to call your order desk to place the order. Nothing wrong with my credit cards."
“We apologize for the inconvenience. I will pass this message along to the appropriate department so they can look into what may have happened. We are glad to hear that a member of our Customer Service team was able to assist you with your order and hope that you enjoy your new product(s)! ”
"Fast shipping, happy with the portable cooler"
"The service rep is always professional, courteous and knowledgeable while being personable. I always come to Sylvane for my needed products. Thanks much for your commitment to excellence."
“We are so happy to hear this - thank you for being a Sylvane customer! ”
"It works good. I've only had it for two weeks, so time will tell if it stands the test of time. "
“Thank you for being a Sylvane customer and for trusting us with your indoor air quality needs! ”
"I had dust on my furniture after just hours after dusting. It's been one week since the Aprilaire 5000 was installed and no dust at all. In very pleased!!! It is worth the money. "
“We are so happy you are loving your new Aprilaire unit! Thank you for being a Sylvane customer and for trusting us with your indoor air quality! ”
A rep from Sylvane, Sylvane3, has responded:
“We're so happy to hear this - thank you for being a Sylvane customer! ”