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Verified
5/5

2020-01-08

Good Service

"Needed a Dehumidifier and got just what I needed in a matter of minutes, great equipment great price. "

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Rep reply posted 2020-01-10
A rep from Sylvane, Sylvane3, has responded:

“We're so glad you found what you were looking for at Sylvane. Thank you for being a customer! ”


Verified
5/5

2018-06-02

Very High Quality Product Line and Excellent Customer Service

"I bought a new brand of HEPA filter from Sylvane, a new brand which I have not encountered before, for my wife who has periodic asthma, especially when the local cedar is blooming or the cotton gins are operating and there is a lot of cotton dust particulate in the air. The new model I tried was about 1/3 less than the hospital grade HEPA filter of which I have purchased several over the last 15 years. Apparently, the technology has advanced and this new HEPA filter is doing as good a job as the more expensive model we have been using for years. And, the new HEPA filter arrived a couple of days early, with free shipping. So I can say from my own experience that Sylvane sells excellent HEPA filter machines and delivers what they sell very promptly. And I will continue to do business with them because of my good experience."

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Verified
5/5

2020-01-07

Heat

"Was delevired on time as promised. Does a good job heating my man cave."

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Rep reply posted 2020-01-10
A rep from Sylvane, Sylvane3, has responded:

“We're glad your man cave is nice and warm now :) Thank you for being a Sylvane customer! ”


Verified
5/5

2020-01-07

humidifier

"received unit in timely fashion. all parts included and easy to follow instructions."


Rep reply posted 2020-01-10
A rep from Sylvane, Sylvane3, has responded:

“We're glad to hear this, thank you! ”


Verified
1/5

2020-01-07

Poor service

"I had the wrong product shipped to me and the product that was shipped was damaged. I contacted customer service and I was told a new order would be shipped out. After several weeks nothing has been received and all emails are being ignored. "

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Rep reply posted 2020-01-07
A rep from Sylvane, Sylvane3, has responded:

“Hi there,

We are so sorry that you were sent the wrong order. I will pass your message along to our Customer Service team so that they can give you a call with an update on your new order status. ”


Verified
5/5

2020-01-07

Excellent

"Polite efficient service. Prompt delivery of correct item. "


Rep reply posted 2020-01-07
A rep from Sylvane, Sylvane3, has responded:

“We're glad to hear this, thank you! ”


Verified
5/5

2020-01-06

Fast service

"Great service. I couldn't be happier."


Rep reply posted 2020-01-07
A rep from Sylvane, Sylvane3, has responded:

“We're glad to hear this, thank you! ”


Verified
5/5

2020-01-06

Great salesman with general knowledge about all types of dehumidifiers.

"Went back for another dehumidifier at different location after the first was so good."


Rep reply posted 2020-01-07
A rep from Sylvane, Sylvane3, has responded:

“We're glad a member of our Customer Service team was able to help you with any questions you had about our dehumidifiers. Thank you for being a Sylvane customer! ”


Verified
5/5

2020-01-06

IQ Air

"Great service and great products!"


Rep reply posted 2020-01-07
A rep from Sylvane, Sylvane3, has responded:

“We're happy to hear this - thank you! ”


Verified
5/5

2020-01-06

Satisfied

"Received prompt delivery."


Rep reply posted 2020-01-07
A rep from Sylvane, Sylvane3, has responded:

“We're glad to hear this - thank you! ”


Verified
5/5

2020-01-05

Great service

"They had what I needed , great service"


Rep reply posted 2020-01-07
A rep from Sylvane, Sylvane3, has responded:

“We're glad to hear this, thank you! ”


Verified
5/5

2020-01-05

Happy experience

"I looked many places for these Dimplex wall heaters you have great prices and had what I needed my son and husband put them in and they work great and look nice very happy and now we have good heat in our kitchen Thank you for your help may need to replace the ones in living room and bathroom some day and will know where I can get them"

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Rep reply posted 2020-01-07
A rep from Sylvane, Sylvane3, has responded:

“We are so happy to hear that you found what you were looking for at Sylvane. We love hearing that you now have supplemental heat in rooms where you needed it most. Thank you for being a Sylvane customer! ”


Verified
1/5

2020-01-04

Poor Customer Service

"Called everyday for a week trying to remove the signature requirement for delivery; was told, “Don’t worry! We’ll call back!” Never happened. Seven times I. A row. "

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Rep reply posted 2020-01-07
A rep from Sylvane, Sylvane3, has responded:

“Hi there,

We are so sorry that you haven't been able to get this issue resolved. I will pass your message along to the rest of the team. Thank you for being a Sylvane customer. ”


Verified
5/5

2020-01-04

Good company

"Great service. Quick delivery. Knowledgeable staff. "


Rep reply posted 2020-01-07
A rep from Sylvane, Sylvane3, has responded:

“We're glad to hear this, thank you! ”


Verified
5/5

2020-01-04

Nice job..

"Always a good purchase at Sylvane..very friendly sales help.I get the feeling that sylvane is a small shop and wants to bring you back again....even if their a big outfit. I will be back..."

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Rep reply posted 2020-01-07
A rep from Sylvane, Sylvane3, has responded:

“We're so glad a member of our Customer Service team was able to assist you with any questions you may have had about our products. Thank you for being a Sylvane customer! ”