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Product & services pricing
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Shipping & packaging:
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Customer service:
0.00/5
Return/Replacement policy:
0.00/5


5/5

2002-03-28

" I wanted to let you know that I was pleasantly surprised at the extra gift that I received (roll of lifesavers) when I got my new Athlon XP
2100+ chip. I think TCWO is cool as hell by adding a little treat for
its customers. You always have my business for two reasons.



1. You are consistently have the best prices (I am a Pricewatch
customer)
2. You guys always go the extra mile (great packaging, extra
friendly customer service...that is critical by the way )



I just wanted to take a second to thank you guys for a job well done!!!
"

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Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process

5/5

2002-03-28

"I ordered all of the components for a computer from various vendors on the same day. The first components to arrive were from TCWO. I paid $117 for an OEM XP1800 CPU which was a very competative price on Pricewatcher. The shipping cost were resonable. They had a problem with my credit card (my fault) which was handled very professionally. I will do business with them again."

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5/5

2002-03-27

"I placed an order with these guys 5 days ago. According to the tracking information, my order was shipped in three seperate boxes, one of which has not even shipped yet! Since i have yet to receive my shipment, i cannot comment on the products themselves, but as far as shipping goes, i can say that i am very unimpressed. "

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5/5

2002-03-27

"Great, pro-active customer service. They send full shpment tracking info. Consistently low prices and all items I've ordered have been in stock. Be sure to check www.pricewatch.com for their unadvertised specials."

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4/5

2002-03-21

"Great price on the SOYO K7V Dragon+ Athlon XP 1700+ combo. I also ordered some other items including a clearance Radeon LE vid card and an Antec SX1030B (on special for $79). I placed the order over the weekend, and I received a call from rep Pat on Monday to tell me that the case was out of stock. If I wanted to keep it on order, it would be available soon and there would be no additional freight charge. I kept it on order :)
I received another call from Pat the next day to let me know the video card was out of stock. Again "free freight" was offered if I wanted a different card. I didn't so that part of the order was cancelled.

I received everything except the case the same week I ordered it; everything was well packaged and everything works. I received the case the following week; it was shipped in the Antec box only. The box had taken some abuse, but the case is fine.

I hadn't used TCWO in a couple of years, but their specials and low shipping brought me back. I'll continue to shop there.
One minor item: I never received shipping confirmation on either delivery.
One thing I would like to see at the TCWO site is some sort of inventory status.
"

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5/5

2002-03-20

"Fantastic transaction...super fast shipment...thank you TCWO!"

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5/5

2002-03-20

"As a rookie building my first system, htese guys are great. They shipped my parts the same day even after I changed the order. Received my package in five days. Some parts didn't work, but I got a RMA# they found out what was wrong a shipped a new part the same day. Tech support was very helpful and never waited more than 8 minutes. I will continue to buy from them. And last but not least their shipping and handling got to be the lowest around..GREAT JOB TCWO"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2002-03-17

"WARNING - Unable to unsubscribe from their email lists.

I received what I ordered, but have been trying to get off their email list for 3+ months now.

Their attitude was very poor. They responded by sending me 4 copies of their email newsletter. I think they have sold my email address to several other spammers :(
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-03-13

"On my last order, one of my items was a clearance item. It did not ship with the rest of the order, but 2 days later I got a call from TCWO explaining that the item had been sold out and if I wanted a similar item I would not be charged shipping for it. The big suprise here was that they called ME, not the reverse which is almost always the case when something like this happens. It shows they care enough about their customers to actually take the initiative to call them with order issues. I'm ordering almost exclusively with these guys now. Thanks TCWO!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-03-13

"Sales person was very courteous and order was shipped very fast.
I would recommend this company anytime.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-03-13

"Good prices on good stuff, excellent shipping deals."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
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Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-03-12

"I have been purchasing from them since they started back in 99'.
I have never had a problem with them.
Tech support and customer service is outstanding.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-03-12

"I've been using these people for over 2 years now. Always excellent service and no problems if I needed to exchange or return. I highly recommend TCWO to everyone!!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process