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5/5

2002-04-09

"Great service, quick delivery, great support staff, and GREAT PRICES!!! Ive only had one problem with a dead motherboard. They sorted it out as quickly as possible, and I got a roll of Life Savers out of the deal! :)"

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Delivering products damage free
Ease of checking delivery status
Delivering products on-time
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Ease of ordering online
Ease of checking order status
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Being knowledgeable
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5/5

2002-04-09

"Once again, great service and pleasant sales staff. Joey was most helpful.

"

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5/5

2002-04-09

"This continues to be a stellar company in the available Internet hardware purchasing sites. I have order many, many times and never a problem. For some reason, I always seems to get really good CPUs from them, which makes no sense of course, but it's true! They are great to work with and are a high quality no hassle company.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-04-05

"ordered an Athlon XP 1800+ cpu for a really good price. i ordered it on a friday afternoon, it shipped out the same day. it took a few days to recieve it because i live arcoss the country. i am very pleased with their service and will recommend them to everyone"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-04-05

"Ordered the GF4 special on the weekend of March 30-31, 2002. Received a confirmation Monday, shipped Tuesday (via UPS Ground), got it Thursday. Good experience, thanks guys. Just checked, the card was actually in the hands of UPS, and on it's way before my bank even registered the transaction. Awesome."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-04-04

"Everyone at TCWO is extremely polite and helpful. Order arrived on time and was nicely packed. Had a couple small problems (ordered part out of stock, I made a mistake on my billing address) that were straightened out quickly (thank you Scott!). Employees are willing to go the extra mile to ensure everything is satisfactory for the customer. Overall an excellent experience that has most definitely earned my business in the future. And you can't beat the prices!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-04-04

"Ordered a Geforce 4 Ti4600 at an AWESOME price. Figured I would get a long wait on it due to the demand for this card and the price it was being sold at.

To top it off, I entered some wrong info in my order by accident(wrong credit card name).

Anyway, I get contacted right away by Scott who leaves a message for me at home. The next day I call and talk to Scott. He was very helpful and polite. Not only did they ship that day, but I got several emails from Scott to let me know exactly what was going on.

My best online ordering experience to date.
"

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Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-04-04

"Ordered on Sat. No processing done on weekends. So...typical. Order confirmed on Monday afternoon. Order shipped after 5 on Tuesday and order arrived Wednesday 12:45 PM. Plus, I got a pack of Lifesavers. Would say more, but am putting new mobo in this machine and can't wait. Yee Haw"

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Overall product shipping and delivery process

5/5

2002-04-03

"Received the order 3 days, Outstanding. Assembled the MB and CPU and couldn't it to boot. A call the tech support (less than 5 minutes wait) helped solve the issue and I was up and running the next night. Great work."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-04-02

"I have been doing business with Thompsons for almost 3 years now and have yet to be disappointed in their service or products. They have the most pleasant sales people I have ever dealt with. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-04-01

"Sought to purchase high quality components at lowest price and also received excellent shipping value. Had one hiccup with a video card. TCWO was out of stock, not hard to believ considering the low price and outstanding Brand Name. TCWO contacted me within 12 hours of leaning of the lapse in stock and helped me to find a suitable replacement that turned out to be better. On top of that, TCWO paid the shipping since the first ivoice would have included the video card. Joey Menard was extremely helpful and made the purchase experience an outstanding one. I have already told one colleague about TCWO. After finding out TCWO does not have a restock fee, I am sure he will be a client. Thanks Joey."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-04-01

"TCWO rocks, i have placed at least 10 orders with them, all arriving within 4 days. last order i placed i ordered a clearence item and they had run out of it, i was called up, they laft a message, i did not have to wait on hold, and the remembered my name as soon as i told him they had called me, and helped me find products to even out the balance.
A++++ company, and great prices to top it off
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-03-31

"Great prices a little advise. Look on pricewatch for the CPU prices or whatever prices and call them instead of ordering on their site. You will find their price watch prices cheaper, but it is phone order only.I just got a 1800xp for $104 calling them and telling them the price watch price. If you go on their site The xp1800 is $118. Ordered a CDRW with it and shipping was still $6.95."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-03-29

"always good service and the price advertised is always correct"

Detailed Review Benchmark + -
Overall quality of the company
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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-03-29

"Very pleasant online ordering, pricing is very good, but what sold me is shipping charges. Replacement motherboard arrived timely and in good shape, works great.....a great experience for a change."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status