ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

1/5

2002-04-26

"Companied claimed that UPS stole my part out of my box. How would they know this? They said they had 'video proof' that it was packed at the warehouse but wouldn't give a copy to me or my cc company. I disputed the charge and won. THEY ARE LIARS. BEWARE."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-04-26

"Great service.
Another satisfied customer
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-04-26

"My purchase arrived on the day that they told me that it would. Easy ordering.I would use TCWO again. Note that I ordered a part from another computer source on the same day and I am still waiting for the item!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
N/A

5/5

2002-04-25

"I've ordered from TCWO numerous times and continue to recommend them to friends and colleagues - they have yet to disappoint! Good prices, flat shipping rate, great service. Great company to do business with (and the Lifesavers are a nice touch). "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-04-24

"No problems on ordering or delivery."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-04-24

"Thank you!! Super service!! We ordered the system at 9:00 and it was
delivered by 12:00. Next we setup everything and had our business running agiain by 3:00!!

Super Service. I can't praise enough.

Robert Marchiselli
http://www.randttreasures.com
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-04-23

"These people know how to meet the needs of customers. Quick and responsive is an understatement to decribe this company. They truly understand and strive to achieve customer satisfaction;)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-04-22

"This is a great organization. Everu experience I have had with them has been fast, easy, courteous, and overwhelmingly positive. I wish that all of my shopping could work out as well as this. I never feel like I am getting ripped off or paying too much. The prices and service at TCWO are hard to beat. I look at their site even when I am not shopping just to see what is available. Today I dealt with Joey and he was very knowledgable and helpful. I can't get service like this in the small town where I live, so I am very grateful for TCWO."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-04-21

"Low Prices, Good Communication, fast cheep Shipping. Very Satisfied
It doesn't get any better than this.

Ed Mudd
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-04-20

"My main system went down with a dead CPU when I was in the middle of a big project. TCWO's phone staff was very outstanding - they verified that the components I ordered (new CPU and cooling fan) and made sure I got my parts the next day. The components arrived promptly (10AM) as promised, packaged well and work perfectly. Furthermore, they included a roll of Life-Savers (tm)!! Now, seriously, how can you beat that?
I will definitely do business with this company again. (Great CPU prices, to boot[No pun intended])
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
N/A

1/5

2002-04-20

"I will no longer purchase from this company for the following reasongs:

1. And most importantly the processor i was buying the xp1800 was on sale on their site for $100. But when I called the operator made an effort to give me the highest possible price!

2. It was supposed to be a gift but they make you call your cc company and change your billing info. And we all know how much of a hassle it is dealing with our cc company. So now I am going through mental anguish on trying to get this delivered...so i just want to say SCREW YOU to tcwo.

3. The guy I talked to was rude and unwillng to give me the benefit of the doubt.

I Guess because they have high ratings here a lot of people decide to deal with them..but I am one extremely dissatisfied customer and will never and urge you to NEVER DEAL WITH THESE PRICKS !!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-04-19

"I have worked with this company for many month now. I originally found them on pricewatch.com. Fair prices, good service, timely shipping. I recommend this site to anyone who needs computer equipment."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-04-19

"I have placed many orders with this company and all orders have been shipped in a timely fashion and I have had no complaints!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-04-18

"My order was shiped very fast. I put the system together and had a problem. i contacted TCWO and the tech gave me some advice on things i could check. after trying it all, the computer still didnt work. i sent Mother board CPU and ram back to TCWO. i mailed it on a Tue. by the next Mon. i had a new MB. and my cpu and ram back.
I have ordered many Items from TCWO in the past and never had a problem.
I want to thank TCWO for the fast and great help on my motherboard problem.
I will be a repeat customer.

Lee Joyner
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Product Returns/Refunds/Exchanges

1/5

2002-04-17

"I was attracted by their lowest price on a Duroon 1.2 Ghz CPU. Ordered and paid for with AMEX. Checkout went smoothly and I received a confirmation email. I eagerly await 2 weeks for my new chip to arrive. Send an email requesting a tracking number, wait 2 days a response saying they don't take international CC's. I have never had trouble from anywhere when paying by CC. I am in Canada which most CC companies do not classify as international. I am further told that as well as being only able to pay via Money Order or Western Union that the $6.95 shipping would actually be $35.
I am willing to accept higher shipping for crossing a border. Not accepting CC's from Canada is unacceptable, 500% increase in shipping is way out of line, and, most irritating is not be told my order wasn't being sent! They had my e-mail, phone number and home address! Why the hell wouldn't they tell a customer that their item wasn't arriving and why?
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process