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5/5

2003-03-12

"These guys outdo themselves every time. Not only do they send candy :D but this time I was orderign for a customer... They read the Exp date on the card wrong to me. In the process of fixing the problem, a day had passed on my ordered 3 day saver shipping. So TCWO gives be 2 day for the same price. ... I mean... the mistake was on MY end! TCWO rocks!"

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Delivering products on-time
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Variety of brands and products offered
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Ease of ordering online
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5/5

2003-03-10

"I have been a customer for several years and have never had a problem. TCWO is highly recommended for good equipment, fair pricing and prompt reliable service. I will buy there again."

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-10

"Ordered the Barton AMD 2500XP. Had to wait because they were on backorder. Got a prompt email when I ordered. Shipped on time when the shipment of new chips came in. Arrived nicely packaged with the cooling fan I had ordered. Installed with no problems."

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Overall product shipping and delivery process

5/5

2003-03-08

"Very good customer service, first stray from NewEegg. Brought AMD XP2400 and EPox 8RDA+. I made a mistake when installed the CPU to the motherboard and later fried the CPU. RMA back and received the NEW CPU and MB. This time is a success. I have to thank George and his staff.

This is a good store.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered

5/5

2003-03-06

"TCWO had the products I wanted at a great price. My order was shipped immediately and I received it in 3 days via FedEx, all items intact. $0 shipping on one of the two items I bought! I would definately buy from them again and whole-heartedly recommend them! "

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent

5/5

2003-03-06

"Thank God for Resellerratings.com. I had a very bad experience with a online retailer so I found this site and found a good one before I ordered again. Thompsons was top notch! Fantastic selection, price, and service. I got everything fast, all the correct parts, and they all work.
Thanks resellarratings and thanks Thompsons!!!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-27

"I purchased an Athlon XP2700+ on 2-10-2003, received it one week later. After trying to get my system to boot, some swapping around foud that the processor was bad. I emailed their RMA center on Thursday, Feb. 20th and received an RMA number that evening. Shipped the chip next day on Friday, and received a new one on the following Tuesday. Works as promised. Their support department was very friendly, and I'll definately do business again with this company. This one sale has made TCWO.com the first place I go to order parts. Friendly and quick service, and great prices!"

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-27

"Ordered a 2500 barton and as they had promised the day they got them they shipped them out. They also updated me almost daily prior to shipment. Very professional, good pricing.UPDATE: got it on the 27th, LOve it!!!"

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5/5

2003-02-27

"Very good business!! I ordered an Athlon XP 2500+ 333mhz and it was out of stock, but their next shipment is Thursday and they said they would ship it then, but that would make it ship to me by monday instead of friday. So I upgraded my shipping to make it arrive on friday. They did so and I hope it arrives friday! I am very happy with them, I have emailed them multiple times and every time I get an email back and lots of thanks :) Will do business with them in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-21

"Ive spent thousands of dollars with this company.. and ive never recieved a bad part or had any hassles with timely shipping... great experiece, great prices.. "

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5/5

2003-02-20

"Great service, shipping with tracking, and lowest prices around. Very helpful Account Rep. Will be doing businees again with this company."

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5/5

2003-02-16

"Excellent experience! I have ordered from TCWO before with very good results. Very good price on my CPU and good shipping rates to Hawaii. Order was shipped the next day (via 2day Fedex) and arrived promptly (3 days to Hawaii). Nothing but good experiences with TCWO."

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5/5

2003-02-16

"Ordered AMD XP2400+ on Sunday night. Third best price on pricewatch at the time fedex 3 day shipping. Received confirmation of order immediately, received confirmation of delivery on Tuesday around 3pm. Processor arrived well packaged on Friday. Installed without any problems on Saturday. So first time order, but overall good experience. Reasonable shipping.

Would like to see online tracking via email address of order history and status within TCWO.. Good experience overall
"

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Overall product shipping and delivery process

4/5

2003-02-16

"Product arrived safely although somewhat later than expected. Product didn't arrived in exact packaging as shown or described on website. Instead of coming in retail box with CD and manual, they only gave me a bare video card inside static bag. Fortunately it works great, although I have to download the driver from Internet myself. However, I can't argue about the cheap price though."

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5/5

2003-02-16

"Excellent service- Fair Prices- Flat Rate Shipping what more could you ask for!!"

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