"I love doing business with this company. Very professional and very helpful on the phone."
"This was my secong purchase from them and have been completely satisfied both times."
"TCWO is great. Have been ordering for awhile, will keep on. "
"Awesome prices & on time delivery.Will order from them again."
"Outstanding service! The item I ordered was on back order, but they imediately shipped it out when they recieved it in stock. I highly recommend this company and will be ordering from them in the future."
"Excellent equipment, service, decent prices. Completely satisfied. Will do business exclusively with this company in future."
"ive always gotten my parts on time from this warehouse. I do feel that their video cards are not very competiticely priced though, this is one area they need to work on and then it would be my primary place to get parts."
"Bought parts for a friend. The parts came very safely shipped.
I plan on ordering again from TCWO in the near future."
"I have been ordering from TCWO going on 5 years. I had worked for TCWO pretty much since they opened (Pat x107), but last October left to take a job as admin for heart clinic. After shopping around on a purchase of 17 barebones, I found TCWO to be the best value and bought 17 complete barebones from them. Alex (117)took my order, my merchandise was ready for pick up when I was told it would be (sucks having to stand in line now :-)and everything went perfect. The reason I felt compelled to post this comment was because out of the 17 complete system I purchased, there was not so much as 1 item I had to return as defective. Sometimes I may have to hold a few minutes when they are really busy, but a few minutes on hold saved me hundreds of dollars and countless rma requests that I have dealt with from Dell and the like. TCWO was a great company to work for, and makes me look really good at my new job. Thanks to everyone at TCWO that make it all happen. "
"I have been doing business with TCWO for 2 years now since I started my PC repair business www.scottsmobilepc.com The prices are very competitive and the personal service is well worth it, RMA's are not a problem, I rate TCWO a 10 they have helped my business!!!
Thank you Scott,
Scott's Mobile PC"
"First of all, I've always been happy with TCWO in the past. This is my FIRST negative experience with them, and it's soured me enough to reconsider any future purchases or reccommendations.
After emailing support and finding out they had Tbird B0's in stock (tho no guarantees!) I skipped on placing an order at NewEgg.com and paid the extra 14$ to buy thru TCWO.
Usually after placing an order at a website you receive a confirmation email in your inbox within minutes- just a courtesy to let you know they received the order. Well, TCWO doesn't do that. In fact, I never received a confirmation email until after I tried to CANCEL!
To make the situation worse, when it became obvious that the order would not ship the same day (and not having a confirmation email is very irritating here) I emailed the same support gentleman that informed me of the (supposed) stock of Tbird b0's, asking him to cancel the order because the 1800 number wasn't working. Thats right folks, I couldn't even dial their 800 number from work or from home because it was giving reporting 'all circuits busy' constantly (An operator assisted call was the only way I could make contact from home). He told me
This all occurred Friday/Monday. Monday evening around 6pm I recieved notice from UPS that my order had shipped- still NO CONFIRMATION EMAIL!. Around 8pm that night a 'Thank you for your order' popped in my inbox, finally.
After all of this trouble the chips were the regular A0 stepping. So I paid more, for older chips, which arrived later than every other order I placed at the same time on Friday.
To add insult to injury TCWO has implemented a 'review' section of their site. On it they state that all comments will be 'moderated' for offensive comments- which apparently include any comments that do not glowingly praise TCWO. A 'YesMan' approach to site review is only good on paper.
Its a risk of doing business.... one that I will be very hesitant to do again."
"TCWO has impressed me not only in their ability to ship within the
promised time, but I have been very impressed with their customer support.
Where other pc suppliers have failed, TCWO has excelled!
"
"Ordered on a Tuesday, received my Motherboard combo on Thursday and they didn't gouge me for 2-day shipping!! Excellent Service--Great Job April and TCWO"
"The first of 2 purchases, before i brought an Athlon XP 2100+, i emailed their sales rep, not once but twice, to confirm that the processors were t-breds or palominos. both times they assured me that they were t-breds. And guess what i recieved, u guessed it, a palomino core. Very dissatify with what they did, but i just keep it because i wasn't goin to oc it anyways and just wanted a cooler running cpu, so not biggie on this one.
But on the other hand, on another purchase from twco.com, i brought a Epox 8RDA+ nForce2 mobo to upgrade from my ecs k7s5a ver 1. When i put everything together the computer would not power up. i then put back my ecs mobo back in and everything worked out fine. So i rma-ed the mobo back, paying shipping and waited a 2 weeks for the mobo to come back. Well this time the mobo will boot up but i can't use the ddr slot one , so basically i can't take advantage of the dual channel ddr. What the hell is goin on, did Tcwo just send me another board that someone else rma back to them and think that i don't know. God! i decided to keep the mobo since its costing me way more to ship it back again and again. I seriously doubt i would buy from them again if they can't rma correctly."
"Friendly, communicative company. I got an e-mail saying that the shipping of my cpu would be slightly delayed, but two days later it was shipped out. So no big deal. I would buy from them again."