"Took me two years to find this place ... glad I did!
Great people and prices.
Need to sell printers ... at least one line ... and a really good tape backup unit (big enough for a server) ... then they'd be a one-stop shop for a complete network!"
"TCWO is awesome in every field: customer service,sales,tech,shipping,returns,everything. Joey at TCWO is my favorite rep."
"TCW provided excellent services. Quick to answer call, very knowledgeable account managers and most products were available. Thanks for making my purchase experience very easy!"
"As a tech, I've ordered from TCW for the past four years. Their customer service, tech support, inventory, pricing and shipping has been next to unbeatable. It's people like Suzanne B. and Alex in sales, and especially Jon in support that have retained my business almost exclusively. However, recent and seemingly frequent changes in warranty policy have became a prime concern. Otherwise, I would have to say I have been very satisfied."
"A positive experience with some quirks. I bought an OEM Duron 1.2GHz and an AMD recommended fan HS which automatically upgraded my warranty period from 20 days to 1 year. However, the invoice stated that the warranty for this combo is 20 days??? I'm not counting on those vendor warranty though because of the hassle and cost it may involves. Nonetherless, the invoice irritated me a little.
Other than that, the price was good merchandises arrived quickly and working well so far. "
"These guys are great! I have been doing business with TCWO for about 2 years now. Shipping has always been cheap and sales team is great. My sales rep. really helps me alot. Thanks Joey M."
"I've bought computer parts from a number of companies in the last 15 or 16 years: most of them are long gone. Thompson is one of only two companies I still use. It's important to me that I can pick up a phone and talk to a human being. April is pretty patient.
Price is usually big with me, but service and reliability are what keep me coming back."
"Good Prices!
Good Products!
Good Service!
Glad to recommend them.
Be sure and ask for April!! "
"I have previously bought from TCWO because of prices. They went out of their way to expedite shipping when I needed something in a time sensitive manner and made sure I was satisfied. This is a great company and they have a lifetime buyer in me."
"TCWO was highly recommended to me and I am pleased to also recommend it.
I had a delivery problem involving directions and called the sales rep - April.
She opened a channel to Fed Ex and we solved the problem immediately.
This is a great place to do business with. I will be back."
"Been buying from TCWO for a few years now . I'll be a lifetime customer not just because of great products, great service , great tech support, great shipping rates,but because of the people there, especially Jason K. in sales.They have it all.I know I'm a small hobbyist but Jason treats me like a million dollar customer on every order. You just don't get that at other places. Thanks Jason and TCWO for a job well done . You've earned my business.
M. Williams
Waverly,Oh"
"The 2 people I mainly deal with really make
this company as far as I am concerned.
That's April in Sales & John in Support.
I expect a pleasant experience for a sale;
it's how any problems are handled afterwards
that really counts. April makes the initial sale
a pleasure, but later when more info is needed
or there is a problem, she puts you on hold and
returns minutes later with the info.
If the problem is a major technical one, like
fitting a motherboard into a non standard case,
you can't find anyone better qualified than John.
Deliveries are fast and trackable, making TCWO
very competitive - It is the personal touch which
makes them stand out from the crowd!!
"
"Customer Service is the most important service a company can provide. My experience with Jason Kirkhorn of TCWO confirms this company's commitment to quality customer service. He was professional, diligent and I could hear his smile across the phone as he assisted me in completing my order. Thanks so much Jason! M
"
"This company has been nothing but outstanding. The first represenative that I talked to ext. 122 knew his stuff and has helped me with every order since then. That was 2 years ago. With starting a new business, I refered some of my partners to order from this place, and have also been nothing but impressed. The prices are outstanding for the care and competent service people that are a part of this team. Keep up the outstanding work as there is very little to improve on.
PS. They even send LifeSavers to me!"
"As a small computer business owner I order from TCWO frequently, Their prices are usually the lowest available and you can't beat the standard shipping price. They normally ship out the same day! I have also established a relationship with one of the sales people (Thomas Miller) and he is FANTASTIC, if I am on the road, I just call, place my order and I am done. RMA's are also easy!"