ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2002-12-28

"I Shop on line and pick up in person."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-12-28

"Fast and professional response from personal account rep, also great service from website. Fast shipping and great tech support. By far the best vendor I have done business with in my PC repair business."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-12-28

"TCWO has been one of our greatest PC parts vendors for some time now. Since day one, Monty Miller @ 129 has answered every question, filled every order and has even taken the time to personally deliver items that were not quite (arriving the same day) in stock. After dealing with TCWO and Monty, my purchases are made most frequently with them. Thanks for the great service!

Matthew R. Morey
Knight Enterprises
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

MCS
1/5

2002-12-28

"Buyers beware. I have used this company exclusively for two years, for my PC business, but recently have had nothing but trouble. The problems started in September 2002 when I was informed that a motherboard I ordered was out of stock and would be replaced with another model. To my surprise I received the one that was out of stock only to discover it was a return that had been sent back to TCWO. In addition the CPU that arrived on the same order was defective and also had to be replaced. The next order I placed was in November 2002 and I was once again notified that the motherboard I ordered was no longer available and would be replaced with another. When the order arrived the motherboard that was out of stock was included and although there was no indications it was a return it had an intermittent problem that was diagnosed to be with the chipset. When all was said and done and I purchased a replacement motherboard, through TCWO, which worked flawlessly but I was only given a partial credit for the returned motherboard because they determined it was not defective and charged me a restocking fee. In spite of all the information I gave them with regards to the motherboard problem it appears they are going to resell this motherboard to someone else as they claim it is not defective. I will not go into detail on how much money I have spent with TCWO over the past two years but it is suffice to say it is substantial. I have spoken to a couple of people at TCWO about the problem but all said they could not help me. I made one last attempt to speak with someone this afternoon, before going back to my previous supplier, but my call was not returned. I have nothing more to say except good reddens to TCWO and for others to beware. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-12-27

"This is a site to reckoned with what can I say the service is top notch technical expertise un matched. Monty Miller is an excellent sales rep"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-12-24

"I don't know about anyone else but I love TCWO! If you have ever had to deal with TigerDirect then you would know what I'm talking about. When I have a problem I just call my little buddy April @159 and get my problem fixed and she goes above and beyond what I expect to have happen. We fix and build computers at our shop and if there is some problem with the ordering I'm told pretty quickly. Alls I can tell ya is if you have problems here then go to tigerDirect and order and see what help is there for ya. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-12-24

"Your salesman, Monty Miller, is the greatest. We are pleased with your prices and delivery time."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-12-24

"I purchased an Epox 8RDA+ from these folks. They encountered a problem charging my credit card. (The problem was on my end and due to the fact that I'd recently moved cross country and my billing and shipping addresses were different.) TCWO notified me via e-mail in a timely fashion - less than 24 hours after I placed the order. I spoke with two of their salespeople on the phone; they were courteous, professional, and extremely helpful. We resolved the problem. They shipped the motherboard on time (within 48 hrs. of my original order) and it arrived promptly. The product was as advertised and works great.

I recommend these folks highly and plan to do business with them again in the future.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process

5/5

2002-12-23

"I have been purchasing products from TCWO as my main source for about two years. I build and sell computers. The service has always been good, shipping times good, and product selection is highly desirable with few exceptions. I have never had any situation where I thought this company was taking advantage of me in any way. The only problem I've ever had has been with backordered product, but this happens infrequently. Try to find an online retailer who doesn't backorder stuff. You won't. At least these guys tell you and try to help you out instead of keeping you waiting or screwing you over. April is a sweetheart too.

Lucas Goings
LCS Electronics
***-***-****
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
N/A
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-12-23

"This is the second time I have purchased from TCWO. Each time for an AMD Duron processor which they have about the best prices on. Both purchases have been a positive experience although on this latest purchase they called me to indicate they were currently out of stock even though their web site did not reflect that. They said they should have more by the end of that week (it was a Monday when they called) which was fine by me as I was not in a hurry and I was getting free shipping. Two days later I actually had the CPU delivered to my house which I certainly can't complain about. Even including this minor issue I am very happy with my experiences with this company and would definitely buy again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

4/5

2002-12-23

"April is a quality salesperson, she should be in management. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-12-22

"Great business. Good price. The delivery was quick, and very cheap. $3.95 for 3 day delivery by FedEx. My Athlon 1600+ cpu arrived safely and they included a little thing of life-savers!! ;-)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-12-21

"Excellent experience! $20 cheaper than NewEgg, free shipping, and it arrived two days after it shipped. Plus, a free roll of lifesavers! You can't beat that. Good tracking confirmation email, as well.

Item: Epox 8rda+ motherboard
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent

5/5

2002-12-20

"Great service..knowledgable personnel"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-12-20

"Simply the best for variety of hardware, great pricing and a sales team willing to work with our requests. It is very hard to top Thompsons, when comparing to other sources across the Internet."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability