"It was easy to place my order."

"The lady with whom I spoke when I called to order coat was extremely nice, friendly yet professional. She reminded me that the coat might not arrive prior to Christmas, but she said they are doing their best to fill orders promptly."

"The phone experience was fine. I had already tried twice to have an online chat and also tried emailing. That experience was terrible-the problem I had couldn’t be addressed through the drop down menu. I had ordered online and the package never reached the deliverer."

"I love the New Haven Well Within clothing. I’ve told many friends about it."

"Your costumer services representatives represent your company with dignity and and respect, but getting my merchandize has been a horrifying experience this last time. I have tried so many times to get test messages for this last package and the website is not working. This has been going on since November 29. Up to this day I have not received he skirt I ordered on November 27th. Also other companies offer different solutions, even a gift certificate for the problems the client encountered. Yes, I got a new skirt I just recently ordered but nothing about the got that is still navigating the system. Or at least my money back."

"I appreciate the overall process - I wasn't on hold but a few seconds, the rep offered an immediate solution, and the new item arrived right away."

"I do not purchase anything made in China"

"My wife was very satisfied with the gift I bought"

"Rose at the Talbots store in Mobile, AL made the call to locate an item at another store for me. The item was sold out online. She is always so helpful to me."

"The website lagged behind as far as inventory. Everytime I clicked a size, it was not available even though it showed it was. That prompted the phone call."

"I did not get the result I wanted, but it wasn’t the associate’s fault. I was hoping to stop a shipment from shipping, but it was too late."

"Very helpful and polite. Good with extra knowledge."

"Received help and assistance right away - did not have to wait on hold or press hundred buttons to get service"

"Your supervisor took over the call and corrected matter with zeal. The review is for the telephone representative who in my opinion needs to take the time to learn her job either interest to guide your clients I.e. that you provide size guide on the web. Had to ask for a supervisor."

"You customer representative, Robin, was amazing. She quickly resolved the (I received someone else’s order) and provided me with new sales price and free shipping on “my re-order” for all my troubles. Robin IS the reason that I will shop at Talbots again"