"The person I spoke to was exceedingly clear and helpful.Sadly, I was calling because I received a sweater which I loved but was damaged so I had to return it and there was not another one available. I have been shopping at Takbotscfir a very long time and the quality of merchandise had diminished. I continue to shop there but the quality is far less reliable which is very disappointing."

"The phone conversation was pleasant and the employee answered my question and explained the answer. The only thing i would say negative about talbots is it is slightly overpriced. That has nothing to do with associate help. They were wonderful."

"It is much more helpful when you use employees in the USA to answer the phone. They understand the product and situation much better"

"Associate Cassandra provided very important sizing information for the generously appropriately style look cut cardigan that helped me make my final size decision. She shared if the garment is 2 inches too big to go down one size, and if 4 inches too big to go down 2 sizes. Per tracking, it will arrive the beginning of next week. I'm feeling confident it will fit perfectly. Thank you Cassandra for bringing excellence, confidence in your knowledge of the Talbot way, attentive listening, joy, and all of your talents and gifts to your customer's experience each day!"

"Employee was polite and placed my order efficiently"

"Why do you use the post office - Mu order was lost in shipment Ordered another and it was to be delivered yesterday or today - still has not arrived. It was Christmas sweater - Christmas will be over before I get it. ERghhhh"

"Used 2 day upcharge on delivery and waiting over 2 weeks for holiday apparel order. Still waiting"

"Wasn’t on hold very long and hold music not annoying like others"

"I was pleasantly surprised by the way Steve handled the issue with my order. He was able to resolve the problem and I received the order quickly. Steve made the experience go very smoothly and we were done on the phone within 15 minutes."

"the employee I spoke with could not have been nicer and she checked my order and found the problem and resolved it for me. She was concerned and you are lucky to have her as an employee."

"He was so nice and helpful"

"Phone experiences were fine. The fact that I could not successfully purchase a gift card was not fine."

"Irene, the customer service rep who helped me, was very professional, friendly, and demonstrated she cared about my problem. She made me feel like a Talbots valued customer."

"Talbots website keeps reloading and will not turn to next page.it wouldn’t let me order online. I called twice on 12/08/2024 leaving return call contact ax wait time was long and never received call back! Really bad issues which cause me & others to shop elsewhere"

"Received damaged item. Associate placed order for replacement with at a discount and explained the return process. Delighted with Talbot’s customer service. Much better than JJILL."