"I could not sign into my account. Ive placed 3-4 orders and could not receive my points! No rewards accumulated! Ive changed or updated my password but every time I go back into account it blocks me. So I called to get my rewards, to reset account and to place a new order. All she did was accept my new order."

"I called Talbots because when I was ordering a Christmas gift I wanted a gift box and could not find the offer on your website. Your representative told me that it had been decided that NO gift wrapping would be offered this year! I was dumbfounded and extremely disappointed! I have been a Talbots client since the 1980s and a Premier member for several years. I was astounded that a company like Talbots would cheapen their image by not offering gift wrapping especially during the holidays! Your representative was sympathic and understanding. She gave me free 3-day shipping so I could receive it on time, wrap it, and mail it to my friend. Please DO NOT post any of my comments online."

"It was a positive experience and the problem was solved in a very professional way."

"Not sure if problem has been resolved yet."

"My shipping address is listed on the website as being in South Africa and I was unable to edit it to show I live in the US. Therefore, I had to call to place my order."

"Swift, accurate, pleasantly helpful"

"Very pleased. The lady was on the ball and knew what to do in placing an order. And very most important said thank you"

"Make sure all customer service representatives have the training that resulted in my positive experience."

"Everything was great. The associate (Rose) I spoke with understood the problem immediately. I had been shipped the wrong package. She quickly reordered the items for me and I returned the package I received to the store."

"wrong size shoe in order received! Box had the right size on it but shoe inside was not the right size."

"Some of your associates are very difficult to understand, sometimes there is a lot of noise in the background. Most of my phone experiences are not up to par. The one I thought was was having problems with the computer changing the order for different articles I was ordering. Then part of my order ending up being cancelled and I did not receive. This was very upsetting. Also, when I receive my merchandise sometimes I don't get an invoice that shows what I was charged. Next the prices have been deleted or pulled off of the merchandise so I can not check if I received discounts I should have or points I should have. Very flustrating..."

"The representative was very helpful and completely took care of my problem. My only issue was with the phone call quality because there was an echo that made it sound like she repeated everything. She was a little hard to understand because of that."

"made it efficient and easy to size exchange. much appreciated."

"His knowledge of the product was very good. He was kind and patient."

"I recently purchased a green T-neck shirt and was so disapointed about the quality of the item. I was expecting a heavier fabric and this is the thinnest T-neck I have ever owned! I decided to keep it and wear it under a couple of layers. I hate to complain but I am hesitant to purchase anything on line in the future. My older clothes that I bought over 30 years ago are wearing out."