"Received wrong item. I ordered a short sleeve, black, cotton top. Instead, I received a v-neck, navy, long sleeve top."

"I have a hearing loss, so it is always nice when I can hear and understand."

"I hate that I have to pay for return shipping. Most companies I shop with supply free return shipping."

"This was my second phone call on this order. The first operator (a male) was totally unresponsive, didn't have an answer and basically said, lump it. I hung up thinking that I would have to call again to have a responsive person. It worked."

"pleasantly surprised at the option for resolution that was offered!! Really what I needed!"

"After getting to the right dept. (Customer Service), I found the associate very knowledgeable and helpful. I haven't received my replacement item yet, but trust it will get here eventually. Then my issue will be fully resolved."

"I strongly object to pay shipping when the items I ordered are not in the store. Stores should carry everything that is online."

"Abraham was kind and Very Helpful!! He deserves a RAISE!!It's not easy helping a 70 year old woman!!Abraham was the BEST"

"I called the phone order because the sales person in the store was not helpful at all. I was not going to purchase the item because they were not helpful but decided to call because of all the years I have shopped with Talbots."

"Excellent service- thank you"

"I wanted to make an exchange and was still charged to return a damaged item"

"Would like to be able to exchange items instead of having to return and rebuild because of size."

"It took a long time for the Talbot Consultant to answer 5the phone."

"Very satisfied! She was very knowledgeable and efficient and found my size in a store after another associate had told me it wasn’t available"

"She understood, the clothes did not fit. They were too small and hard to shop when you can't try on"