"She listened to my concern, confirmed that I was right to be concerned. She immediately fixed the problem and apologized for the inconvenience.She was great."

"Appreciate staff that knows why I was calling."

"Worked to get issue resolved quickly"

"It has always been a good experience for me placing an order with your associates and have enjoyed wearing your clothes of excellent quality. Thank you!"

"Your website is terrible! So difficult to order. Almost gave up. Cant hear associate when you call! Fix your internet website or you will lose me as a customer."

"Surprisingly, I’m finding many more items to my liking at your sister brand, Ann Taylor, this year. My tastes are more modern and streamlined these days. Still a win for you, though!"

"When I could not get my order to go through on line, I called. The lady I placed m order with was great. I called again because I never received a confirmation email. The gentleman I talked to took care of everything!"

"The associate was very professional and took care of the problem. James was very pleasant and easily understood. There was a lot of noise in the background that made it a little hard to understand but James was very professional"

"Received wrong item. I ordered a short sleeve, black, cotton top. Instead, I received a v-neck, navy, long sleeve top."

"I have a hearing loss, so it is always nice when I can hear and understand."

"I hate that I have to pay for return shipping. Most companies I shop with supply free return shipping."

"This was my second phone call on this order. The first operator (a male) was totally unresponsive, didn't have an answer and basically said, lump it. I hung up thinking that I would have to call again to have a responsive person. It worked."

"pleasantly surprised at the option for resolution that was offered!! Really what I needed!"

"After getting to the right dept. (Customer Service), I found the associate very knowledgeable and helpful. I haven't received my replacement item yet, but trust it will get here eventually. Then my issue will be fully resolved."

"I strongly object to pay shipping when the items I ordered are not in the store. Stores should carry everything that is online."