"I have always had very satisfactory phone experiences with Talbots."

"It was easy to order the items I selected thru the Rep."

"I hesitate to use my Talbots card because if ANY THING goes wrong, Comenity is VERY difficult to deal with even at the supervisor level"

"I called because even though my recent Talbots delivery was addressed to me, it contained an invoice and product for someone else. In turn, my original order was delivered to someone else. The associate on the phone re-ordered my item and gave me a refund for the other one. I did have to return the other person's order though, and make a trip to UPS."

"I called the phone number for the Barboursville, WV Talbots and was sent to a call center. I would always like to order through a local store to help assure that it will not be closed."

"I had a problem with rewards online. The associate was able to tell me I had used the rewards already! She then placed my order for me"

"Friendly and helpful when questions are asked."

"I have always been pleased with my orders by phone. At times all the phone workers are very busy and there’s a long wait. Maybe hire more people."

"I couldn’t log in, it wouldn’t accept my password, which I knew was correct. So I -laced the order on the phone. I honestly don’t need any clothes so when you have a sale I buy for my nieces and daughters-in-law, you have new fans! And this week, a woman in Starbucks asked me where I got my turtleneck, it’s the one with a plaid design, and I told her Talbots! I said you had great quality but wait for a Sale!"

"Only complaint I,was on hold for about 30 minutes. The system keeps,saying they have no record of my account. I have a Talbots credit card which is up to date. Please check my account and correct same."

"I had a store credit that I was unable to access online when making a new purchase."

"I was unable to enter gift card numbers while trying to place an order on the website. I think that area needs improvements."

"Your sales are very frustrating. I can't pick up in store because they NEVER have what I am ordering in stock. They are a far distance from me after closing two closer stores. I need free freight and its added usually the day after I order. SO FRUSTRATING"

"Your online ordering platform does not work. It's been TWICE that I had to CALL and place my order. Then when I did - I was told that my size was not available. It was only when I was transferred to customer service that the associate was able to place the order"

"The manager and staff in Madison wi are truly the best. Sometimes I’m confused about an order and they are so helpful. Lovely friendly staff…"